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Improving quality in healthcare: What makes a satisfied patient? / Mejora de la calidad en los cuidados de salud: ¿Qué hace que un paciente esté satisfecho?
Más, A; Parra, P; Bermejo, RM; Hidalgo, MD; Calle, JE.
Afiliação
  • Más, A; Región de Murcia. Consejería de Sanidad. Subdirección General de Planificación, Calidad e Investigación. Programa EMCA. Murcia. Spain
  • Parra, P; Región de Murcia. Consejería de Sanidad. Subdirección General de Planificación, Calidad e Investigación. Programa EMCA. Murcia. Spain
  • Bermejo, RM; Universidad de Murcia. Murcia. Spain
  • Hidalgo, MD; Universidad de Murcia. Murcia. Spain
  • Calle, JE; Región de Murcia. Consejería de Sanidad. Subdirección General de Planificación, Calidad e Investigación. Programa EMCA. Murcia. Spain
Rev. calid. asist ; 31(4): 196-203, jul.-ago. 2016. tab
Artigo em Inglês | IBECS | ID: ibc-153994
Biblioteca responsável: ES1.1
Localização: BNCS
ABSTRACT
Objective. To update the metric properties of a perceived quality questionnaire for patients admitted to hospital medical departments, to determine the level of patient satisfaction achieved, and to identify the variables which predict satisfaction. Methods. Self-administered questionnaire completed at home following patient discharge, using a questionnaire prepared by the authors on a sample of 7207 users of medical departments in 9 public hospitals during the years 2006-2009. A principal component analysis with varimax rotation was performed. Reliability was assessed using internal consistency coefficient. An analysis was made of the compliance with each indicator reported by respondents. A logistic regression analysis was performed to determine the perceived quality dimensions which predicted overall patient satisfaction. Results. The results of the reliability analysis indicated good coefficients for interpersonal manner (0.94) and professional competence (0.85) dimensions, and moderate values for the other dimensions (comfort 0.55, information 0.38, and organisation 0.37). Factor analyses showed single factors in each of the perceived quality dimensions, with a percentage of explained variance greater than 35% for information, interpersonal manner, professional competence, and comfort, and less than 30% for organisation. The dimensions which predicted satisfaction were interpersonal manner of healthcare staff, professional competence, and information. Conclusions. The metric properties of the questionnaire used have been updated, yielding a valid and reliable questionnaire for assessing patient satisfaction in quality management programmes, both for internal purposes and for conducting external comparisons. positive relationship was obtained between the level of patient satisfaction and level of professional competence, interpersonal manner of healthcare staff, and information received (AU)
Assuntos

Texto completo: Disponível Coleções: Bases de dados nacionais / Espanha Base de dados: IBECS Assunto principal: Qualidade da Assistência à Saúde / Satisfação do Paciente Tipo de estudo: Estudo prognóstico / Fatores de risco Aspecto: Pesquisa de implementação Limite: Feminino / Humanos / Masculino Idioma: Inglês Revista: Rev. calid. asist Ano de publicação: 2016 Tipo de documento: Artigo Instituição/País de afiliação: Región de Murcia/Spain / Universidad de Murcia/Spain

Texto completo: Disponível Coleções: Bases de dados nacionais / Espanha Base de dados: IBECS Assunto principal: Qualidade da Assistência à Saúde / Satisfação do Paciente Tipo de estudo: Estudo prognóstico / Fatores de risco Aspecto: Pesquisa de implementação Limite: Feminino / Humanos / Masculino Idioma: Inglês Revista: Rev. calid. asist Ano de publicação: 2016 Tipo de documento: Artigo Instituição/País de afiliação: Región de Murcia/Spain / Universidad de Murcia/Spain
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