[Coaching: a reference model for the practice of nurse-leaders in the hospital context]. / Liderança Coaching: um modelo de referência para o exercício do enfermeiro-líder no contexto hospitalar.

The objectives of the present study was to evaluate the leadership of nurses by using the coaching strategy as a managerial tool, and identify, measure and analyze the acquisition of competencies from the view of nurse-coaches. This is a descriptive, cross-sectional, exploratory and field study that was performed using a quantitative approach. Situational Leadership was selected as the theoretical framework and the research instrument was submitted to statistical and content analyses and was applied on 11 nurse leaders of a large scale private general hospital located in São Paulo. The results showed that participants gained new knowledge, confirmed the Situational Leadership model as the recognized being a coach leader, with a style that is mainly aimed at tasks and people, according to the situation involved, and pointed out the following skills as determinant of coaches: communication, giving and receiving feedback, assigning and gaining power and having an influence. Finally, the attitudes reflected the practice of coaching.

[Computerized system for managing nursing care indicators at Hospital São Paulo]. / Sistema informatizado para gerenciamento de indicadores da assistência de enfermagem do Hospital São Paulo.

Indicators are tools that permit to define parameters that will be used to make comparisons between a result and its expected value, as well as to add a value of judgement in this regard. The purpose of this study is to describe the experience of a group of nurses in the development of a computerized system to manage nursing care indicators at Hospital São Paulo. Four stages were used to implement the indicator management system: developing a nursing care indicator handbook; performing a manually registered pilot test; developing the computerized system; and performing the pilot test of the computerized system in eleven units at the hospital.

Evaluation of Nursing Service Management Model applied in hospitals managed by social health organization.

OBJECTIVE: Evaluate the Hospital Nursing Service Management Model from the perspective of nurses from hospitals managed by social health organization, considering the type and dimensions of the model. METHODS: This is an exploratory, cross-sectional study with a quantitative approach; census population. The evaluation was conducted in 15 hospitals based on the Index of Professional Nursing Governance, including the descriptive analysis of the k-means method and multiple linear regression to score the instrument. Data collection was performed online, stored in REDCap®. RESULTS: Of 1,523 invited, 680 (44.6%) accepted and 518 (34.1%) completed the questionnaire. With a general average of 184.3 points, 12 hospitals indicated shared; and 3 (20%), traditional governance (average of 165.7 points). CONCLUSION: Managers presented a lower perception of shared governance with professionals without a management function. The type of function and time of activity at the institution influenced the results. The present model is hybrid, in the transition process from the traditional to corporate.

Implementation of the Nursing Services Management Model in 16 hospitals.

OBJECTIVES: to describe the main aspects and relevant results of the implementation of the Nursing Services Management Model in hospitals managed by social health organization, from 1998 to 2018. METHODS: experience report of the model implemented in 16 hospitals in the state of São Paulo, Brazil. RESULTS: the actions and monitoring of the implementation were based on protocols considering: management model and structure of the nursing service in hospitals; care process and main nursing care results; and people development. FINAL CONSIDERATIONS: the implementation of methods that ensure the well-being of nursing professionals is directly related to effective care, in which the practice is driven by quality and autonomy. Promoting a culture of care excellence, at different levels of management and care, has generated better expectations and motivation. It was found that the commitment of managers, by providing resources, resulted in improvements in the quality of nursing services.

[Nurses' perception on the results of quality indicators for the improvement of professional practice]. / Percepção dos enfermeiros sobre os resultados dos indicadores de qualidade na melhoria da prática assistencial.

The quality control strategies plays an important role to nurses as they become more involved and qualified to improve the care provided. The purpose of this study was to diagnose the perception of nurses at a private hospital on the nursing quality processes applied to care improvement. This is a descriptive-exploratory study whose sample was composed by 19 nurses from care units. Results demonstrated that nurses considered the use of results from indicators to be a strategic tool for the institution, and their perceptions have confirmed the validity of care improvement practices using quality tools and indicators, emphasizing that follow up of process flaws can be a possible suggestion towards quality improvement.

Medication errors in an intensive care unit.

AIM: This paper is a report of a study to investigating the incidence types and causes of medication errors (MEs) and the consequences for patients. Background. Medication errors are a common problem in hospitals around the world, including those in Brazil. METHOD: An exploratory, quantitative survey design was used and 44 adult inpatients were studied over a 30-day period in 2006. Three different methods were employed: anonymous self-reports, staff interviews and review of patient prescriptions. FINDINGS: A total of 305 MEs was observed. The mean (sd) number was 6.9 (6.8) per patient. The numbers of MEs per day differed statistically significantly between the two groups with length of stay in the intensive care unit of <1 week and more than 1 week, respectively, with mean (sd) of 0.4 (0.38) vs. 0.73 (0.39) The most frequent types were: omission (71.1%), wrong time of administration (11.5%), and prescribing errors (4.6%). The main causes were: medication not available in the hospital (41%); pharmacy stocking and delivery problems (16.3%); transcription errors (11%). No death was directly related to any ME. CONCLUSION: There is a need to develop a culture of safety and quality in patient care. An understanding of the profile of ME types and frequencies in an institution is fundamental to raise awareness and implement measures to avoid them. Structural and procedural changes in hospital organization, with a focus on the efficacy, efficiency, and effectiveness of the medication system are needed to reduce MEs.

Family members' satisfaction with the care flow in the Pediatric Emergency Department.

OBJECTIVE: To evaluate the satisfaction index of the pediatric patient's caregiver (person responsible for the child) regarding the waiting time for the care flow in an emergency service. METHOD: A prospective, cross-sectional, quantitative study with 300 family members in the Pediatric Emergency Department of a general hospital. An instrument was used to analyze the service flow, waiting time and satisfaction evaluation. Descriptive statistical analysis was performed. RESULTS: The satisfaction index of caregivers was statistically significant (p<0.05) the lower was the waiting time for patient screening, care by the doctors and for receiving the prescribed medication. Caregivers who took their children to the emergency department because of the disease (p -0.029) or because they did not find doctors in other hospitals (p-0.021) were satisfied with the waiting time for this service. CONCLUSION: The quality of care is evaluated as satisfactory by caregivers when children are treated quickly in the Pediatric Emergency Department.

Analysis of incidents notified in a general hospital.

OBJECTIVE: To evaluate the incidents spontaneously notified in a general hospital in Minas Gerais. METHOD: Retrospective, descriptive, quantitative study performed at a general hospital in Montes Claros - Minas Gerais State. The sample comprised 1,316 incidents reported from 2011 to 2014. The data were submitted to descriptive statistical analysis using Statistical Package for the Social Sciences version 18.0. RESULTS: The prevalence of incidents was 33.8 per 1,000 hospitalizations, with an increase during the investigation period and higher frequency in hospitalization units, emergency room and surgical center. These occurred mostly with adult clients and relative to the medication supply chain. The main causes were noncompliance with routines/protocols, necessitating changes in routines and training. CONCLUSION: There was a considerable prevalence of incidents and increase in notifications during the period investigated, which requires the attention of managers and hospital staff. Nevertheless, we observed development of the patient safety culture.

[The costumer's satisfaction in the nursing assistance evaluation]. / Satisfação do cliente na avaliação da assistência de enfermagem.

This study detaches the importance of the perception of the customer in the process of evaluation of the nursing assistance. Through of bibliographical study research in the period understood between 1990 and 2004. This study reviewed on customer's satisfaction, where had been identified to concepts and publications that approached the perception of the customer as important factor in the evaluation of the nursing assistance. Thus, concluding, that customer has important paper in the attainment of the resulted real of the offered assistance, therefore characterizes as source of opinions and suggestions assisting in the process of evaluation.

[The movement for quality in healthcare and nursing services]. / O movimento pela qualidade nos serviços de saúde e enfermagem.

Literature review about quality in healthcare and nursing services. It describes the trajectory of a worldwide movement toward quality and its insertion in the health services, based on the theoretical referential of Donabedian, approaching nursing care systematization as a basis for the quality that is delivered to the users.

Avaliação da eficácia e efetividade de treinamentos ministrados à enfermagem de um hospital geral acreditado / Evaluación de la eficacia y efectividad de entrenamientos impartidos a la enfermería de un hospital general acreditado / Evaluation of the efficacy and effectiveness of training given to nursing in an accredited general hospital

Objetivos: Analisar o processo de avaliação da reação, aprendizagem, comportamento e de resultados dos treinamentos ministrados à equipe de enfermagem. Método: Tratou-se de um estudo descritivo, exploratório, de campo de abordagem quantitativa. Resultados: Na avaliação de reação, verificou-se que 75,0% apontaram como adequadíssimas a atuação do facilitador e 64,3% à estratégia adotada. Na avaliação de aprendizagem verificou-se um aumento do número de acertos apenas na questão nove cuja porcentagem passou de 25,0% para 71,4%. Quanto à avaliação de comportamento, não foram verificadas mudanças no padrão de comportamento das anotações de enfermagem de todos os três itens entre a primeira e a segunda avaliação e entre a segunda e terceira avaliação. Quanto à avaliação de resultados foi verificado um aumento na média de anotações corretas para oito itens. Conclusão: Frente ao resultado deste estudo, considera-se necessária a responsabilização dos enfermeiros no processo de desenvolvimento da equipe.(AU)

Coaching leadership: leaders' and followers' perception assessment questionnaires in nursing.

OBJECTIVE: To describe the development, content analysis, and reliability of two questionnaires to assess the perception of nurse leaders, nurse technicians, and licensed practical nurses - coached in the practice of leadership and the relation with the dimensions of the coaching process. METHODS: This was a methodological study with a quantitative and qualitative approach, which had the goal of instrumentation in reference to the construction and validation of measuring instruments. The instrument proposition design was based on the literature on leadership, coaching, and assessment of psychometric properties, subjected to content validation as to clarity, relevance, and applicability in order to validate the propositions through the consensus of judges, using the Delphi technique, in 2010. The final version of the questionnaires was administered to 279 nurses and 608 nurse technicians and licensed practical nurses, at two university hospitals and two private hospitals. RESULTS: The Cronbach's alpha value with all items of the self-perception instrument was very high (0.911). The team members' instrument of perception showed that for all determinants and for each dimension of the coaching process, Cronbach's overall alpha value (0.952) was considered quite high, pointing to a very strong consistency of the scale. Confirmatory analysis showed that the models were well adjusted. CONCLUSION: From the statistical validation we compared the possibility of reusing the questionnaires for other study samples, because there was evidence of reliability and applicability.

Family members' satisfaction with the care flow in the Pediatric Emergency Department / La satisfacción de los familiares sobre el flujo de atención en el Departamento de Emergencia Pediátrico / A satisfação dos familiares sobre o fluxo de atendimento no Pronto-Socorro Pediátrico

ABSTRACT Objective: To evaluate the satisfaction index of the pediatric patient's caregiver (person responsible for the child) regarding the waiting time for the care flow in an emergency service. Method: A prospective, cross-sectional, quantitative study with 300 family members in the Pediatric Emergency Department of a general hospital. An instrument was used to analyze the service flow, waiting time and satisfaction evaluation. Descriptive statistical analysis was performed. Results: The satisfaction index of caregivers was statistically significant (p<0.05) the lower was the waiting time for patient screening, care by the doctors and for receiving the prescribed medication. Caregivers who took their children to the emergency department because of the disease (p -0.029) or because they did not find doctors in other hospitals (p-0.021) were satisfied with the waiting time for this service. Conclusion: The quality of care is evaluated as satisfactory by caregivers when children are treated quickly in the Pediatric Emergency Department.

RESUMEN Objetivo: Evaluar el índice de satisfacción del cuidador del paciente pediátrico con relación a los tiempos de espera del flujo de atención en un servicio de emergencia. Método: Estudio transversal, prospectivo, cuantitativo, realizado con 300 familiares en el Departamento de Emergencia Pediátrico de un hospital general. Se utilizó un instrumento para analizar el flujo del servicio, el tiempo de espera y la evaluación de la satisfacción. Se realizó un análisis estadístico descriptivo. Resultados: El índice de satisfacción de los cuidadores fue estadísticamente significativo (p<0,05) cuanto menor el tiempo de espera para la clasificación de los pacientes en el triaje, atención por los médicos y recepción de la medicación prescrita. Los acompañantes que llevaron a sus niños al Departamento de Emergencia debido a la patología (p-0,029) o por no encontrar médicos en otros hospitales (p-0,021), quedaron satisfechos con el tiempo de espera para la atención en este servicio. Conclusión: La calidad de atención es percibida como satisfactoria por los acompañantes cuando los niños son atendidos con rapidez en el Departamento de Emergencia Pediátrico.

RESUMO Objetivo: Avaliar o índice de satisfação do responsável pelo paciente pediátrico referente aos tempos de espera do fluxo de atendimento em um serviço de emergência. Método: Estudo transversal, prospectivo, quantitativo, realizado com 300 familiares no Pronto-Socorro Pediátrico de um hospital geral. Um instrumento foi utilizado para análise do fluxo do serviço, tempo de espera e avaliação da satisfação. Realizada análise estatística descritiva. Resultados: O índice de satisfação dos responsáveis foi estatisticamente significante (p<0,05) quanto menor o tempo de espera para classificação dos pacientes na triagem, atendimento pelos médicos e recebimento da medicação prescrita. Os acompanhantes que levaram suas crianças ao Pronto-Socorro devido à patologia (p-0,029) ou por não encontrarem médicos em outros hospitais (p-0,021), ficaram satisfeitos com o tempo de espera para o atendimento neste serviço. Conclusão: A qualidade de atendimento manifestada pelos acompanhantes é satisfatória quando as crianças são atendidas com rapidez no Pronto-Socorro Pediátrico.

[Difficulties experienced by nurses in the use of process indicators]. / Dificuldades vivenciadas pelo enfermeiro na utilização de indicadores de processos.

The research has investigated the difficulties that nurses from "Santa Casa" Hospital in Montes Claros-MG have had in using indicators to analyze the quality of care processes results. A transversal study of quantitative approach was carried out, with a questionnaire being applied to nurses who have obeyed the inclusion criteria. As a result, it was showed that 94,9% of the participants reported difficulties in using process indicators, considering that 50% of them got graduated less than three years ago and just 30% received information about the subject during the course. Among the difficulties, the rise of privative activities (61,5%), lack of theoretical and practical knowledge on the subject (46,2%), little knowledge about Process Management (43,6%), little involvement of the staff on the data collection (30,8%), among others. Thus, it was concluded how important it is the reflection on the nurse's privative activities inside the health facilities and readjustment of their work process, besides the insertion of the subject into nursing under graduation and graduation courses.

Implantação do gerenciamento de riscos num hospital público / Establishment of risk management in a public hospital / Implantación de la gerencia de riesgos en un hospital público

Avaliações de qualidade e auditorias de riscos constituem métodos que estimam o potencial de excelência\r\nhospitalar e a prevenção de danos à saúde. Este artigo de reflexão objetiva a implantação do método\r\nde elaboração do processo de gerenciamento de riscos num hospital geral de São Paulo. Inicialmente\r\nclassificaram-se as categorias dos processos, determinaram-se os resultados esperados e metas de acordo\r\ncom estratégias institucionais. Com o mapeamento dos processos cada ator conheceu; quem faz, o quê e\r\nquando. Isso ajudou a identificação dos clientes e fornecedores internos, os produtos, os pontos críticos\r\ne os riscos associados. A integração entre as áreas foi considerada a etapa de maior dificuldade, pois\r\ndependeu de muita dedicação e da interfuncionalidade de profissionais e setores. A adoção de estratégias simples e claras, alinhadas com planejamento objetivo e sustentável, proporcionou um diferencial\r\nna qualidade da assistência e garantiu um monitoramento eficaz da segurança.

Quality evaluation and risk assessment are methods and procedures that raise the excellence of the hospital\r\nand prevent damage to the health of people. This article considers the establishment of a method and the\r\nelaboration of a process of risk management in a general hospital in Sao Paulo. Firstly, the process categories are classifi ed, the expected results are determined and the aims according to institutional strategy. With the mapping of the process each performer knows who does what and when. This helps in the identifi cation of clients and internal suppliers, the products, the critical points and the associated risks. Integration between these areas was considered the most diffi cult stage, as it depended on great dedication and the interaction of various professionals and sectors. The adoption of clear and simple strategies, in line with sustainable and objective planning, made a big difference to the quality of assistance and guaranteed an effective monitoring of security

Evaluación de calidad y auditorias de los riesgos constituyen métodos que estiman el potencial de la\r\nexcelencia hospitalaria y la prevención de daños a la salud. Este artículo tiene por objetivo reflejar la\r\nimplantación del método de preparación del proceso de gestión del riesgo en un hospital general en\r\nSao Paulo. Inicialmente clasificaron las categorías de los procesos, determinaron los resultados esperados y objetivos de acuerdo con las estrategias institucionales. Con el levantamiento de los procesos\r\ncada actor conoció: quien hace, lo que hace y cuándo. Esto ayudó la identificación de los clientes y\r\nproveedores internos, productos, los puntos críticos y los riesgos asociados. La integración entre las\r\náreas fue considerado el paso más difícil porque dependió de mucha dedicación y la interoperabilidad\r\nde profesionales y los sectores. La adopción de estrategias claras y sencillas, alineadas con planificación\r\nobjetiva y sustentable, proporcionó un diferencial en la calidad de asistencia y garantió un seguimiento\r\neficaz de la seguridad

Validation of the process criteria for assessment of a hospital nursing service.

OBJECTIVE: to validate an instrument containing process criteria for assessment of a hospital nursing service based on the National Accreditation Organization program. METHOD: a descriptive, quantitative methodological study performed in stages. An instrument constructed with 69 process criteria was assessed by 49 nurses from accredited hospitals in 2009, according to a Likert scale, and validated by 16 judges through Delphi rounds in 2010. RESULT: the original instrument assessed by nurses with 69 process criteria was judged by the degree of importance, and changed to 39 criteria. In the first Delphi round, the 39 criteria reached consensus among the 19 judges, with a medium reliability by Cronbach's alpha. In the second round, 40 converging criteria were validated by 16 judges, with high reliability. The criteria addressed management, costs, teaching, education, indicators, protocols, human resources, communication, among others. CONCLUSION: the 40 process criteria formed a validated instrument to assess the hospital nursing service which, when measured, can better direct interventions by nurses in reaching and strengthening outcomes.

Analysis of incidents notified in a general hospital / Análisis de la ocurrencia de incidentes notificados en hospital-general / Análise da ocorrência de incidentes notificados em hospital-geral

ABSTRACT Objective: To evaluate the incidents spontaneously notified in a general hospital in Minas Gerais. Method: Retrospective, descriptive, quantitative study performed at a general hospital in Montes Claros - Minas Gerais State. The sample comprised 1,316 incidents reported from 2011 to 2014. The data were submitted to descriptive statistical analysis using Statistical Package for the Social Sciences version 18.0. Results: The prevalence of incidents was 33.8 per 1,000 hospitalizations, with an increase during the investigation period and higher frequency in hospitalization units, emergency room and surgical center. These occurred mostly with adult clients and relative to the medication supply chain. The main causes were noncompliance with routines/protocols, necessitating changes in routines and training. Conclusion: There was a considerable prevalence of incidents and increase in notifications during the period investigated, which requires the attention of managers and hospital staff. Nevertheless, we observed development of the patient safety culture.

RESUMEN Objetivo: evaluar los incidentes notificados espontáneamente en un hospital general de Minas Gerais. Método: estudio retrospectivo, descriptivo, cuantitativo, realizado en hospital general de Montes Claros - MG. La amuestra fue compuesta de 1316 incidentes notificados entre 2011 y 2014. Los datos fueron sometidos a la estadística descriptiva en softwareStatisticalPackage for the Social Sciences versión 18.0. Resultados: La prevalencia de incidentes fue de 33,8 por 1.000 internaciones, habiendo sido evidenciados aumento a lo largo del período investigado y mayor frecuencia en las unidades de internación, en el sector de urgencia y centro quirúrgico. Hubo mayor ocurrencia en clientes adultos y relativos a la cadena medicamentosa. Las principales causas fueron el incumplimiento de la rutina/protocolo, siendo necesarios cambios en la rutina y en el entrenamiento. Conclusión: Hubo considerable prevalencia de incidentes y aumento de notificaciones en el período investigado, lo que requiere atención de los gestores y colaboradores, a pesar de observado el desarrollo de la cultura de seguridad del paciente.

RESUMO Objetivo: avaliar os incidentes notificados espontaneamente em um hospital-geral de Minas Gerais. Método: estudo retrospectivo, descritivo, quantitativo, realizado em hospital-geral de Montes Claros - MG. A amostra foi composta de 1316 incidentes notificados entre 2011 a 2014. Os dados foram submetidos à estatística descritiva no software Statistical Package for the Social Sciences versão 18.0. Resultados: A prevalência de incidentes foi de 33,8 por 1.000 internações, tendo sido evidenciados aumento ao longo do período investigado e maior frequência nas unidades de internação, no setor de emergência e centro cirúrgico. Houve maior ocorrência em clientes adultos e relativos à cadeia medicamentosa. As principais causas foram o descumprimento da rotina/protocolo, sendo necessárias mudanças na rotina e no treinamento. Conclusão: Houve considerável prevalência de incidentes e aumento de notificações no período investigado, o que requer atenção dos gestores e colaboradores, apesar de observado o desenvolvimento da cultura de segurança do paciente.

Satisfação da qualidade de atendimento em um Pronto-Socorro Infantil / Satisfaction of quality of care in a Pediatric Emergency Room

Resumo Objetivo: Avaliar o índice de satisfação do acompanhante do paciente pediátrico com relação à qualidade do atendimento prestado em um serviço de emergência. Métodos: Pesquisa transversal e descritiva desenvolvida em um Pronto-Socorro Infantil de um hospital universitário, com a participação de 300 acompanhantes dos pacientes pediátricos. Utilizou-se um instrumento validado oferecido aos familiares para avaliar a qualidade do serviço de emergência. Resultados: Os acompanhantes dos pacientes pediátricos demonstraram satisfação com a qualidade de atendimento prestado pelo Pronto-Socorro Infantil. Registrou-se diferença estatística significativa (p<0,05) quanto ao índice de satisfação manifestado pelos familiares das crianças diagnosticadas com doenças dermatológicas, que receberam medicações administradas pela via retal e que procuraram o serviço por considerarem-no como referência ou por não possuírem plano de saúde. Conclusão: Os familiares pesquisados encontram-se satisfeitos no que se refere à qualidade de atendimento prestado às suas crianças no serviço de pronto-socorro.

Abstract Objective: To evaluate the satisfaction index of pediatric patients' companions in relation to the quality of care provided in an emergency service. Methods: Cross-sectional and descriptive study conducted in a Pediatric Emergency Room of a teaching hospital with participation of 300 companions of pediatric patients. A validated instrument was offered to family members for their evaluation of the emergency service quality. Results: Pediatric patients' companions demonstrated satisfaction with the quality of care provided at the Pediatric Emergency Room. There was a significant statistical difference (p<0.05) in the satisfaction index of family members of children diagnosed with dermatological diseases and who received medications administered via rectal route, and those who sought the service because they considered it a reference or because they did not have health insurance. Conclusion: The family members surveyed are satisfied with the quality of care provided to their children in the emergency room service.

O desperdício de materiais assistenciais percebido por graduandos de enfermagem / The waste of assistance material perceived by nursing students

O estudo teve como objetivo identificar a opinião dos graduandos de enfermagem sobre o desperdício de materiais assistenciais nas atividades práticas de ensino. Estudo exploratório, descritivo com abordagem quantitativa, cuja amostra foi composta por 186 graduandos que responderam a um instrumento com assertivas medidas pela escala de Likert. Mais da metade dos graduandos acreditaram que as instituições onde realizaram estágio têm desperdício de materiais; 76% dos graduandos da quarta série (p<0,001) reconheceram desperdiçar materiais durante os estágios e 89% da mesma série (p<0,001) atribuíram o desperdício à realização de um procedimento pela primeira vez. O estudo possibilitou a discussão do desperdício de materiais durante a graduação em enfermagem, alertando sobre a importância da gestão adequada desses recursos além da responsabilidade da enfermagem com o meio ambiente e práticas sustentáveis. Os achados indicam novas possibilidades para o desenvolvimento do tema e estratégias que podem ser testadas em futuros estudos.

The study aimed to identify the opinion of nursing students about the waste of assistance materials in practical learning activities. We conducted an exploratory, descriptive study with a quantitative approach. One hundred and eighty-six students composed the sample and they answered to an instrument with affirmatives measured by a Likert-type scale. More than half of students believed that institutions where they are interns waste materials; 76% of fourth grade students (p<0.001) acknowledged to waste materials during their internships and, 89% of the same year (p<0.001) attributed waste to conducting a procedure for the first time. The study allowed the discussion about waste materials during nursing training, alerting about the importance of adequate management of these resources besides the nursing responsibility with the environment and sustainable practices.

Análise de eventos adversos em pacientes internados em unidade de terapia intensiva / Analysis of adverse events in patients admitted to an intensive care unit

Resumo Objetivo Avaliar a incidência de eventos adversos e associá-los com a carga de trabalho de enfermagem, o dimensionamento da equipe de enfermagem e o perfil de gravidade do paciente. Métodos Foi realizado um estudo transversal, prospectivo, com abordagem quantitativa, em 304 pacientes consecutivos internados em Unidade de Terapia Intensiva geral de um hospital privado, admitidos entre setembro e dezembro de 2013 (quatro meses). Resultados Ocorreram 39 eventos adversos sendo a lesão por pressão a mais prevalente. Os pacientes que apresentaram algum evento tiveram maior média de idade, maior prevalência de internações clínicas, internações mais prolongadas, maior escala Acute Physiology and Chronic Health Evaluation (APACHE) II, maior pontuação do Nursing Activities Score (NAS), menor escore na escala de Braden e menor escala de Glasgow e não tiveram diferenças significantes em relação ao dimensionamento da equipe de enfermagem. Conclusão Houve maior incidência de eventos adversos em pacientes que exibiram um perfil de maior risco e gravidade identificados por meio de escalas preditoras.

Abstract Objective To assess the incidence of adverse events and associate them with nursing workload, nursing team staffing and the severity of the patients. Method A quantitave, cross-sectional, prospective study was conducted with 304 consecutive patients admitted to the General Intensive Care Unit of a private hospital between September and December 2013 (four months). Results There were 39 adverse events, and the most prevalent was pressure sore. Patients who presented an event had a higher mean age, higher prevalence of clinical admissions, longer hospital stay, higher scores in the Acute Physiology and Chronic Health Evaluation (APACHE) II and in the Nursing Activities Score (NAS) and lower score in the Braden scale and in the Glasgow scale. There was no significant difference regarding nursing team staffing. Conclusion There was a higher incidence of adverse events in patients who presented a profile of greater risk and severity identified by predictive scales.