RESUMO
New sources of operational data are leading to novel healthcare delivery system design and opportunities to support operational planning and decision-making. Technologies such as real time locating systems (RTLS) provide a unique view and understanding of how healthcare delivery settings behave and respond to operational design changes. In this paper RTLS data from an outpatient clinical setting is leveraged to identify the appropriate number of scheduled providers in order to improve the utilization of the clinical space while balancing the negative effects of clinic congestion. The approaches presented pair historical utilization rates for the clinical space with scheduled provider and patient volumes to support scheduling decisions in an operationally flexible clinic design. These historical data are augmented with clinic staff observation logs to identify target utilization rates as well as high congestion levels. Results are presented for two approaches: one where utilization of clinical space is a key performance metric and another where the decision-maker may be risk averse toward the use of provider time and use a probabilistic approach to determine provider staffing levels.