Collaborative artificial intelligence system for investigation of healthcare claims compliance.

Healthcare fraud, waste and abuse are costly problems that have huge impact on society. Traditional approaches to identify non-compliant claims rely on auditing strategies requiring trained professionals, or on machine learning methods requiring labelled data and possibly lacking interpretability. We present Clais, a collaborative artificial intelligence system for claims analysis. Clais automatically extracts human-interpretable rules from healthcare policy documents (0.72 F1-score), and it enables professionals to edit and validate the extracted rules through an intuitive user interface. Clais executes the rules on claim records to identify non-compliance: on this task Clais significantly outperforms two baseline machine learning models, and its median F1-score is 1.0 (IQR = 0.83 to 1.0) when executing the extracted rules, and 1.0 (IQR = 1.0 to 1.0) when executing the same rules after human curation. Professionals confirm through a user study the usefulness of Clais in making their workflow simpler and more effective.

Learning Insurance Benefit Rules from Policy Texts with Small Labeled Data.

To protect vital health program funds from being paid out on services that are wasteful and inconsistent with medical practices, government healthcare insurance programs need to validate the integrity of claims submitted by providers for reimbursement. However, due the complexity of healthcare billing policies and the lack of coded rules, maintaining "integrity" is a labor-intensive task, often narrow-scope and expensive. We propose an approach that combines deep learning and an ontology to support the extraction of actionable knowledge on benefit rules from regulatory healthcare policy text. We demonstrate its feasibility even in the presence of small ground truth labeled data provided by policy investigators. Leveraging deep learning and rich ontological information enables the system to learn from human corrections and capture better benefit rules from policy text, beyond just using a deterministic approach based on pre-defined textual and semantic pattterns.

Encoding Health Records into Pathway Representations for Deep Learning.

There is a growing trend in building deep learning patient representations from health records to obtain a comprehensive view of a patient's data for machine learning tasks. This paper proposes a reproducible approach to generate patient pathways from health records and to transform them into a machine-processable image-like structure useful for deep learning tasks. Based on this approach, we generated over a million pathways from FAIR synthetic health records and used them to train a convolutional neural network. Our initial experiments show the accuracy of the CNN on a prediction task is comparable or better than other autoencoders trained on the same data, while requiring significantly less computational resources for training. We also assess the impact of the size of the training dataset on autoencoders performances. The source code for generating pathways from health records is provided as open source.

Discovering New Social Determinants of Health Concepts from Unstructured Data: Framework and Evaluation.

Social determinants of health (SDoH) are the complex set of circumstances in which individuals are born, or with which they live, that impact their health. Integrating SDoH into practice requires that information systems are able to identify SDoH-related concepts from charts and case notes through vocabularies or terminologies. Despite significant standardisation efforts across healthcare domains, SDoH coverage remains sparse in existing terminologies due to the broad spectrum of this domain, ranging from family relations, risk factors, to social programs and benefits, which are not consistently captured across administrative and clinical settings. This paper presents a framework to mine, evaluate and recommend new multidisciplinary concepts that relate to or impact the health and well-being of individuals using a word embedding model trained from a large dynamic corpus of unstructured data. Five key SDoH domains were selected and evaluated by domain experts. The concepts resulting from the trained model were matched against well-established meta-thesaurus UMLS and terminology SNOMED-CT and, overall, a significant proportion of concepts from a set of 10,000 candidates were not found (31% and 28% respectively). The results confirm both the gaps in current terminologies and the feasibility and impact of the methods presented in this paper for the incremental discovery and validation of new SDoH concepts together with domain experts. This sustainable approach facilitates the development and refinement of new and existing terminologies and, in turn, it allows systems such as Natural Language Processing (NLP) annotators to leverage SDoH concepts across integrated care settings.

Ontology-Guided Policy Information Extraction for Healthcare Fraud Detection.

Financial losses in Medicaid, from Fraud, Waste and Abuse (FWA), in the United States are estimated to be in the tens of billions of dollars each year. This results in escalating costs as well as limiting the funding available to worthy recipients of healthcare. The Centers for Medicare & Medicaid Services mandate thorough auditing, in which policy investigators manually research and interpret the policy to validate the integrity of claims submitted by providers for reimbursement, a very time-consuming process. We propose a system that aims to interpret unstructured policy text to semi-automatically audit provider claims. Guided by a domain ontology, our system extracts entities and relations to build benefit rules that can be executed on top of claims to identify improper payments, and often in turn payment policy or claims adjudication system vulnerabilities. We validate the automatic knowledge extraction from policies based on ground truth created by domain experts. Lastly, we discuss how the system can co-reason with human investigators in order to increase thoroughness and consistency in the review of claims and policy, to identify providers that systematically violate policies and to help in prioritising investigations.

Using Semantic Technologies to Extract Highlights from Care Notes.

We propose a cognitive system for patient-centric care that leverages and combines natural language processing, semantics, and learning from users over time to support care professionals working with large volumes of patient notes. The proposed methods highlight the entities embedded in the unstructured data to provide a holistic semantic view of an individual. A user-based evaluation is presented, showing consensus between the users and the system.

Service Bundle Recommendation for Person-Centered Care Planning in Cities.

Providing appropriate support for the most vulnerable individuals carries enormous societal significance and economic burden. Yet, finding the right balance between costs, estimated effectiveness and the experience of the care recipient is a daunting task that requires considering vast amount of information. We present a system that helps care teams choose the optimal combination of providers for a set of services. We draw from techniques in Open Data processing, semantic processing, faceted exploration, visual analytics, transportation analytics and multi-objective optimization. We present an implementation of the system using data from New York City and illustrate the feasibility these technologies to guide care workers in care planning.

Enabling Person-Centric Care using linked data technologies.

Patient-Centric Care requires comprehensive visibility into the strengths and vulnerabilities of individuals and populations. The systems involved in Patient-Centric Care are numerous and heterogeneous, span medical, behavioral and social domains and must be coordinated across government and NGO stakeholders in Health Care, Social Care and more. We present a system, based on Linked Data technologies, taking first steps in making this cross-domain information accessible and fit-for-use, using minimal structure and open vocabularies. We evaluate our system through user studies.