Effects of emotion-oriented care on work-related outcomes of professional caregivers in homes for elderly persons.

OBJECTIVES: A randomized controlled trial was conducted on the effects of emotion-oriented care on professional caregivers in homes for elderly persons. Emotion-oriented care is used in the care for cognitively impaired elderly persons and is mainly based on the validation approach. METHODS: Sixteen homes for the aged were randomly allocated to an intervention or control group. Three hundred professional caregivers were included in the study. The eight intervention homes received a training program in emotion-oriented care. In the eight control homes, usual care was continued. Measurements about job satisfaction, burnout, and sick leave were performed at baseline and after 3, 6, and 12 months of follow-up. RESULTS: Modest positive effects were found in favor of the intervention group. These related to various aspects of job satisfaction and burnout. The effects were not very consistent over time. No differences in sick leave were found. DISCUSSION: From this study, as well as other studies in this field, no strong effects were found of emotion-oriented care on work-related outcomes in professional caregivers. Additional research is therefore needed. In these new studies, special attention should be given to the optimization of the implementation process of emotion-oriented care programs.

Compliance in a randomized controlled trial: the implementation of emotion-orientated care in psycho-geriatric facilities.

AIM: The aim of this study was to gain insight into compliance with the introduction of a new care model [emotion-orientated care (EOC)] as part of an intervention study (RCT) in psycho-geriatric care. The success of the implementation (compliance), as well as the expectations and experiences concerning the training were studied. METHODS: Observations were conducted in four intervention homes and four control homes, and care-plans of residents were also analysed to see whether the implementation had succeeded. Semi-structured interviews were conducted with four persons in each of the four intervention sites (a total of 16 interviews) to study the experiences with the training and implementation. FINDINGS: The observations showed no clear differences between intervention and control homes with regard to the interactions between residents and professional caregivers. Analysis of the reporting systems revealed differences within, as well as between, the intervention and control homes. The content of the reports showed no differences between the intervention and control homes. The interviewees had different expectations of the EOC training, depending on their disciplinary background. The caregivers regarded the training as a confirmation of their current practice. They experienced some changes at the individual level and some of them reported that the co-operation between units had become better. At the home-level no changes were reported. Every interviewee indicated that the implementation of EOC was difficult and laborious and that there were (mainly organizational) obstacles that could hinder the implementation of the EOC training. CONCLUSIONS: Observations and the analysis of the reporting systems indicated that there was no clear difference between intervention homes and control homes as to the actual implementation of the intervention, indicating that the compliance with the new care model was not optimal. The interviews gave some insight into factors that caused lack of compliance.