Design and Evaluation Challenges of Conversational Agents in Health Care and Well-being: Selective Review Study.

BACKGROUND: Health care and well-being are 2 main interconnected application areas of conversational agents (CAs). There is a significant increase in research, development, and commercial implementations in this area. In parallel to the increasing interest, new challenges in designing and evaluating CAs have emerged. OBJECTIVE: This study aims to identify key design, development, and evaluation challenges of CAs in health care and well-being research. The focus is on the very recent projects with their emerging challenges. METHODS: A review study was conducted with 17 invited studies, most of which were presented at the ACM (Association for Computing Machinery) CHI 2020 conference workshop on CAs for health and well-being. Eligibility criteria required the studies to involve a CA applied to a health or well-being project (ongoing or recently finished). The participating studies were asked to report on their projects' design and evaluation challenges. We used thematic analysis to review the studies. RESULTS: The findings include a range of topics from primary care to caring for older adults to health coaching. We identified 4 major themes: (1) Domain Information and Integration, (2) User-System Interaction and Partnership, (3) Evaluation, and (4) Conversational Competence. CONCLUSIONS: CAs proved their worth during the pandemic as health screening tools, and are expected to stay to further support various health care domains, especially personal health care. Growth in investment in CAs also shows the value as a personal assistant. Our study shows that while some challenges are shared with other CA application areas, safety and privacy remain the major challenges in the health care and well-being domains. An increased level of collaboration across different institutions and entities may be a promising direction to address some of the major challenges that otherwise would be too complex to be addressed by the projects with their limited scope and budget.

Open Speech Platform: Democratizing Hearing Aid Research.

Hearing aids help overcome the challenges associated with hearing loss, and thus greatly benefit and improve the lives of those living with hearing-impairment. Unfortunately, there is a lack of adoption of hearing aids among those that can benefit from hearing aids. Hearing researchers and audiologists are trying to address this problem through their research. However, the current proprietary hearing aid market makes it difficult for academic researchers to translate their findings into commercial use. In order to abridge this gap and accelerate research in hearing health care, we present the design and implementation of the Open Speech Platform (OSP), which consists of a co-design of open-source hardware and software. The hardware meets the industry standards and enables researchers to conduct experiments in the field. The software is designed with a systematic and modular approach to standardize algorithm implementation and simplify user interface development. We evaluate the performance of OSP regarding both its hardware and software, as well as demonstrate its usefulness via a self-fitting study involving human participants.

A Wearable, Extensible, Open-Source Platform for Hearing Healthcare Research.

Hearing loss is one of the most common conditions affecting older adults worldwide. Frequent complaints from the users of modern hearing aids include poor speech intelligibility in noisy environments and high cost, among other issues. However, the signal processing and audiological research needed to address these problems has long been hampered by proprietary development systems, underpowered embedded processors, and the difficulty of performing tests in real-world acoustical environments. To facilitate existing research in hearing healthcare and enable new investigations beyond what is currently possible, we have developed a modern, open-source hearing research platform, Open Speech Platform (OSP). This paper presents the system design of the complete OSP wearable platform, from hardware through firmware and software to user applications. The platform provides a complete suite of basic and advanced hearing aid features which can be adapted by researchers. It serves web apps directly from a hotspot on the wearable hardware, enabling users and researchers to control the system in real time. In addition, it can simultaneously acquire high-quality electroencephalography (EEG) or other electrophysiological signals closely synchronized to the audio. All of these features are provided in a wearable form factor with enough battery life for hours of operation in the field.

A Wearable Platform for Research in Augmented Hearing.

We have previously reported a realtime, open-source speech-processing platform (OSP) for hearing aids (HAs) research. In this contribution, we describe a wearable version of this platform to facilitate audiological studies in the lab and in the field. The system is based on smartphone chipsets to leverage power efficiency in terms of FLOPS/watt and economies of scale. We present the system architecture and discuss salient design elements in support of HA research. The ear-level assemblies support up to 4 microphones on each ear, with 96 kHz, 24 bit codecs. The wearable unit runs OSP Release 2018c on top of 64-bit Debian Linux for binaural HA with an overall latency of 5.6 ms. The wearable unit also hosts an embedded web server (EWS) to monitor and control the HA state in realtime. We describe three example web apps in support of typical audiological studies they enable. Finally, we describe a baseline speech enhancement module included with Release 2018c, and describe extensions to the algorithms as future work.