[On the other side of the Sannio Primary Care Centers: the patients' point of view]. / Dall'altra parte dei Centri di Cure Primarie del Sannio: il punto di vista del paziente.

The primary care Centers are the first level of care with the task of facilitating the relationship between citizen and general practitioner. This study aims to assess the effects of the new organisation of the Sannio primary care on the patients, through the administration of a questionnaire and the organization of focus groups. Results confirm that association matches well with the changing needs of patients, the goal of cost containment and care decentralization, and that it is important to involve citizens to better understand their needs and to make the appropriate corrections through collaboration between general practitioners and health authorities.

[Beyond the convention: a qualitative survey inside the Sannio primary care Centres]. / Oltre le convenzioni: un'indagine qualitativa dentro i Centri di cure primarie del Sannio.

Beyond the convention:a qualitative survey inside the Sannio primary care Centres.Within primary care, multidisciplinary team working is essential to promote and maintain the health whilst improving service effectiveness. This study aims to explore the effects of the new organisation of the primary care on the professional and emotional level of the professionals working in the three primary care Centres in Sannio, Benevento, utilizing the focus group technique. Our findings show the professional and organizational effort of primary care professionals to change working methods and tools. Despite teamwork being an efficient and productive way of achieving goals and results, several barriers exist that hinder its potential from becoming fully exploited.