Patients as customers: Applying service industry lessons to health care.

Powers, Brian W; Navathe, Amol S; Aung, Khin-Kyemon; Jain, Sachin H

Powers, Brian W; Navathe, Amol S; Aung, Khin-Kyemon; Jain, Sachin H.

Afiliación

Powers BW; Harvard Medical School, 250 Longwood Ave., Boston, MA 02115, United States. Electronic address: brian_powers@hms.harvard.edu.
Navathe AS; Harvard Medical School, 250 Longwood Ave., Boston, MA 02115, United States; Brigham and Women's Hospital, Boston, MA, United States; Leonard Davis Institute of Health Economics, University of Pennsylvania, Philadelphia, PA, United States.
Aung KK; Harvard University, Cambridge, MA, United States.
Jain SH; Harvard Medical School, 250 Longwood Ave., Boston, MA 02115, United States; Boston VA Medical Center, Boston, MA, United States; Merck and Co., Inc., Boston, MA, United States.

Healthc (Amst) ; 1(3-4): 59-60, 2013 Dec.

Article en En | MEDLINE | ID: mdl-26249770

Palabras clave

Health care delivery; Patient centered care; Patient preferences

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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Idioma: En Revista: Healthc (Amst) Año: 2013 Tipo del documento: Article