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Five Years of Youth Engagement with Kids Help Phone Canada (Part 1): Phone, Chat, Text, and Peer-to-Peer Service Usage Nationally, Provincially, and Over Time.
Mughal, Sarah; McIlwaine, Sarah V; Swaroop, Sai; Simon, Alisa; Shah, Jai L.
Afiliación
  • Mughal S; Department of Psychiatry, Biostatistics and Occupational Health, McGill University, Montreal, Canada.
  • McIlwaine SV; Douglas Mental Health University Institute, McGill University, Montreal, Canada.
  • Swaroop S; Douglas Mental Health University Institute, McGill University, Montreal, Canada.
  • Simon A; Department of Epidemiology, Biostatistics and Occupational Health, McGill University, Montreal, Canada.
  • Shah JL; Kids Help Phone, Toronto, Canada.
Telemed J E Health ; 30(3): 788-794, 2024 Mar.
Article en En | MEDLINE | ID: mdl-37703539
ABSTRACT

Background:

Child and youth mental health problems represent a substantial burden of illness in Canada, with appropriate services only inconsistently available. Charitable organizations, such as Kids Help Phone (KHP), are, therefore, crucial to filling system gaps by offering 24/7 phone, chat, texting, and peer-to-peer services.

Methods:

We describe the services provided by KHP, the volume of use for each service, and compare usage across Canada's provinces and territories for a 5-year period from January 2018 to December 2022. Trends seen during the COVID-19 pandemic are highlighted.

Results:

More than 1.5 million total number of conversations were held across texting, chat, and phone services over 5 years. Considerable growth is demonstrated between 2018 and 2022, and many of the highest peaks in volume occurred in March or April of 2020, the onset of the COVID-19 pandemic. The highest proportional volumes were consistently from the northern territories.

Discussion:

KHP cannot provide specialized or repeat services, nor can it alone meet the scale of unmet youth mental health needs across the country. Nonetheless, KHP plays a pivotal role in the Canadian mental health system. Efforts to understand the role that KHP and other e-mental health services like it play within the national mental health landscape should be intensified to aid in understanding unmet needs, identify system gaps, and make needed enhancements.
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Envío de Mensajes de Texto / COVID-19 / Servicios de Salud Mental Límite: Adolescent / Child / Humans País/Región como asunto: America do norte Idioma: En Revista: Telemed J E Health Asunto de la revista: INFORMATICA MEDICA / SERVICOS DE SAUDE Año: 2024 Tipo del documento: Article País de afiliación: Canadá

Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Envío de Mensajes de Texto / COVID-19 / Servicios de Salud Mental Límite: Adolescent / Child / Humans País/Región como asunto: America do norte Idioma: En Revista: Telemed J E Health Asunto de la revista: INFORMATICA MEDICA / SERVICOS DE SAUDE Año: 2024 Tipo del documento: Article País de afiliación: Canadá
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