Measuring and benchmarking the quality of two different organizational ways in delivering infant vaccination.

The aim of this study was the quality of service evaluation of two different organizational ways in delivering infant vaccination according to a Regional Vaccination Plan. Eleven vaccination centres were selected in two Local Health Units (ASLs) belonging to the Regional Health Service of the Lazio Region, Italy. The services offering paediatric vaccinations for children under three years of age, delivered without an appointment (VACP) or with the need for an appointment (VACL), were investigated. The quality aspects under evaluation were communicational efficiency, organisational efficiency and comfort. Subjective data were collected from different stakeholders and involve the elicitation of best and worst feasible performance conditions for the ASLs when delivering VACP/VACL services. Objective data consists in the observation of current performances of the selected vaccination centres. Quality scorecards were obtained from the combination of all data. Benchmarking between VACP and VACL, i.e., two different organisational ways in delivering infant vaccination, can be performed as a result of the probabilistic meaning of the evaluated scores. An expert of vaccination services, i.e., a virtual combination of patients, doctors and nurses, claims the quality of service delivery of the ASLs under investigation with probability 78.03% and 69.67% for VACP and VACL, respectively. In other words, for short, the quality scores of the ASLs were 78.03% for VACP and 69.67% for VACL. Furthermore our results show how to practically improve the current service delivery. The QuaVaTAR approach can result in improvements of the quality of the ASLs for the two different ways of delivering paediatric vaccinations in a simple and intuitive way.

Knowledge and worry as basis for different behaviors among university students: the case of pandemic flu H1N1v.

INTRODUCTION: Attitudes towards the pandemic were different across countries and cultures and confounding news caused some to question whether unnecessary alarm and public panic resulted. The aim of this study was to detect behavior, perception and worry about pandemic flu among undergraduate students considered a group at major risk to contract and spread the infection. MATERIALS AND METHODS: In November 2009, during the pandemic peak in Italy, we conducted a survey about pandemic flu by means of anonymous multiple choice self-administered questionnaires among students, attending different courses at the Tor Vergata University in Rome. To investigate the relationship between the level of concern about H1N1v and the attitude to prevention the sample was divided in three groups based on the level of the declared worry. RESULTS: Among the 436 students that answer the questionnaires a statistical correlation was found between the level of worry and the disposition to change habits and the will to undergo vaccination. Males were less worried than females and more students living outside Rome would accept the vaccine. DISCUSSION AND CONCLUSIONS: The results of the study, generally in agreement with those of similar research, confirmed the need to know the relationship between fear and attitude in order to organize effective preventive campaigns.

[Availability of laboratory tools for microbiological diagnosis of lower respiratory tract infections in Italian hospitals]. / Disponibilità di tecniche di laboratorio per la diagnosi eziologica delle infezioni delle basse vie respiratorie negli ospedali italiani.

To assess the availability of laboratory tools for microbiological diagnosis of lower respiratory tract infection, a survey was conducted on a sample of Italian hospital laboratories during the period April-July 2005. Overall, 261 hospitals, one third of the total Italian hospitals, were randomly selected. All these laboratories were sent a standardized questionnaire collecting information on diagnostic tools available for testing a list of bacterial, viral and fungal organisms responsible for lower respiratory tract infections. Forty eight percent of the sample completed and returned the questionnaire. A part from few pathogens such as Enterobacteria, Enterococcus Pseudomonas aeruginosa, Staphylococcus aureus, Streptococcus pneumoniae, Streptococcus pyogenes, Herpes simplex e Candida spp, for which no differences in diagnostic capacity among hospitals was found, for all the other pathogens considered, significant differences among geographical areas were found.