RESUMO
Many workers are experiencing the downsides of being exposed to an overload of information and communication technology (ICT), highlighting the need for resources to cope with the resulting technostress. This article offers a novel cross-level perspective on technostress by examining how the context of the welfare state influences the relationship between income and technostress. Showing that individuals with higher income experience less technostress, this study argues that the welfare state represents an additional coping resource, in particular in the form of unemployment benefits. Since unemployment benefits insure income earners in the case of job loss, the negative effect of income on technostress should increase with higher levels of unemployment generosity. In line with these expectations, empirical results based on original survey data collected in collaboration with the OECD show that the impact of income on technostress varies across welfare state contexts. Implications for public health and policymakers are being discussed.
Assuntos
Tecnologia Digital , Renda , Tecnologia da Informação , Organização para a Cooperação e Desenvolvimento Econômico , Estresse Psicológico , Desemprego , Humanos , Comunicação , Organização para a Cooperação e Desenvolvimento Econômico/economia , Fatores Socioeconômicos , Desemprego/psicologia , Estresse Psicológico/economia , Estresse Psicológico/prevenção & controle , Estresse Psicológico/psicologia , Capacidades de Enfrentamento/economia , Estresse Ocupacional/economia , Estresse Ocupacional/prevenção & controle , Estresse Ocupacional/psicologiaRESUMO
The COVID-19 pandemic represents an enormous challenge for healthcare systems around the globe. Using original panel survey data for the case of Germany, this article studies how specific trust in the healthcare system to cope with this crisis has evolved during the course of the pandemic and whether this specific form of trust is associated with general political trust. The article finds strong evidence for a positive and robust association between generalized political trust and performance perceptions regarding the efficiency and fairness of the crisis response as well as individual treatment conditions. The article also shows that specific trust in healthcare remained relatively stable throughout 2020, but declined significantly in the spring of 2021.
