RESUMO
Quality control in a nuclear medicine department plays an important role in providing quality care for patients. Closely monitoring the uniformity values on extrinsic quality control can give insight into problems outside typical equipment issues. This facility noticed increasing uniformity values along with a photopenic image artifact. The detector required photocoupling gel replacement and a full rebuild by service engineers. This process required time for the rebuild and time for the gel to set. Another adjustment of the voltage to the photomultiplier tubes (PMTs) was required due to photocathode excitation in every cathode in every PMT in that detector. After the detector was rebuilt, the voltage was retuned with the field service engineers' knowledge that the PMTs would need to be retuned due to this excitation. Communication and understanding of equipment problems in aging γ-cameras can lead to proper equipment use and better quality in nuclear medicine departments.