RESUMO
OBJECTIVE: Healthcare personnel across Italy were called to arms during COVID-19 emergency beginning March 2020. Despite their medical training, not all of them were able to fight in first line. Volunteering for COVID-19 Lombardy ICU Network Coordination Centre (C19-LINCC) was an opportunity to volunteer without being under biological threat: a smart-working in direct phone contact with the ICUs. Our aim was to investigate if second line volunteering during the COVID-19 outbreak had an impact on stress levels and whether medical training could mitigate them, along with personality factors, namely psychological flexibility. METHOD: Volunteers of the C19-LINCC self-rated their own medical education related to SARS-CoV-2 and psychological response to the emergency. The questionnaire included five psychological scales (PSS, IES, MBI, AAQ-II, GHQ-12) addressing burnout, stress, general health, attention, cognitive fusion, and psychological flexibility. RESULTS: Psychological distress (GHQ p≤0,0001) and perception of personal achievement (MBI_p≤0,0001) change whether the subject is a volunteer or not, while perception of medical education does not have a significant impact between the two groups. No differences were found in acceptance, mindfulness, and psychological flexibility skills, however they inversely correlated with stress, burnout, and anxiety levels. CONCLUSIONS: During this period of mandatory lockdown, trained and in-training doctors showed to benefit from this smart home-based volunteering in the C19-LINCC. In addition to volunteering, psychological flexibility, mindfulness, and acceptance skills can act as protective factors. Potentially, these are soft skills that could be added to medical education.