Giving people the words to say no leads them to feel freer to say yes.

We examine how to structure requests to help people feel they can say no (or yes) more voluntarily. Specifically, we examine the effect of having the requester provide the request-target with an explicit phrase they can use to decline requests. Part of the difficulty of saying no is finding the words to do so when put on the spot. Providing individuals with an explicit script they can use to decline a request may help override implicit scripts and norms of politeness that generally dictate compliance. This should make individuals feel more comfortable refusing requests and make agreement feel more voluntary. Hence, we hypothesized that telling people how to say no (by providing them with an explicit script) would make compliance decisions feel more voluntary above and beyond merely telling them they can say no. Across two experimental lab studies (N = 535), we find support for this prediction.

Psychological entitlement predicts noncompliance with the health guidelines of the COVID-19 pandemic.

In this research, we examined whether psychological entitlement predicted noncompliance with the health guidelines of the COVID-19 pandemic. People higher in psychological entitlement typically try to avoid behaviors that might cause themselves harm, but their high expectations, lack of concern about others, and distrust of authority figures could affect their perceptions of the threat of the coronavirus and their views on the benefits of following the health guidelines. Across three studies (N = 1004, online samples from the United States), people higher in psychological entitlement reported less compliance with the health guidelines of the COVID-19 pandemic than people lower in psychological entitlement. Moreover, people higher in psychological entitlement believed that the threat of the virus was overblown and were less concerned about harming others, views that may partly explain their noncompliance. People higher in psychological entitlement were also more likely to report that they had contracted COVID-19, and thus their refusal to follow the health guidelines may have had negative consequences for them. An appeal to self-image concerns did not lead individuals higher in entitlement to be more likely to comply with the health guidelines.