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Facilitators and Barriers to Interacting With Clinical Decision Support in the ICU: A Mixed-Methods Approach.
Wong, Adrian; Berenbrok, Lucas A; Snader, Lauren; Soh, Yu Hyeon; Kumar, Vishakha K; Javed, Muhammad Ali; Bates, David W; Sorce, Lauren R; Kane-Gill, Sandra L.
Affiliation
  • Wong A; Beth Israel Deaconess Medical Center, Department of Pharmacy, Boston, MA.
  • Berenbrok LA; University of Pittsburgh, School of Pharmacy, Pittsburgh, PA.
  • Snader L; University of Pittsburgh, School of Pharmacy, Pittsburgh, PA.
  • Soh YH; University of Pittsburgh, School of Pharmacy, Pittsburgh, PA.
  • Kumar VK; Society of Critical Care Medicine, Mount Prospect, IL.
  • Javed MA; Mercy Hospital, St. Louis, MO.
  • Bates DW; Brigham and Women's Hospital, Division of General Internal Medicine and Primary Care, Boston, MA.
  • Sorce LR; Harvard Medical School, School of Medicine, Boston, MA.
  • Kane-Gill SL; Ann & Robert H. Lurie Children's Hospital of Chicago, Chicago, IL.
Crit Care Explor ; 5(9): e0967, 2023 Sep.
Article in En | MEDLINE | ID: mdl-37644969
OBJECTIVES: Clinical decision support systems (CDSSs) are used in various aspects of healthcare to improve clinical decision-making, including in the ICU. However, there is growing evidence that CDSS are not used to their full potential, often resulting in alert fatigue which has been associated with patient harm. Clinicians in the ICU may be more vulnerable to desensitization of alerts than clinicians in less urgent parts of the hospital. We evaluated facilitators and barriers to appropriate CDSS interaction and provide methods to improve currently available CDSS in the ICU. DESIGN: Sequential explanatory mixed-methods study design, using the BEhavior and Acceptance fRamework. SETTING: International survey study. PATIENT/SUBJECTS: Clinicians (pharmacists, physicians) identified via survey, with recent experience with clinical decision support. INTERVENTIONS: An initial survey was developed to evaluate clinician perspectives on their interactions with CDSS. A subsequent in-depth interview was developed to further evaluate clinician (pharmacist, physician) beliefs and behaviors about CDSS. These interviews were then qualitatively analyzed to determine themes of facilitators and barriers with CDSS interactions. MEASUREMENTS AND MAIN RESULTS: A total of 48 respondents completed the initial survey (estimated response rate 15.5%). The majority believed that responding to CDSS alerts was part of their job (75%) but felt they experienced alert fatigue (56.5%). In the qualitative analysis, a total of five facilitators (patient safety, ease of response, specificity, prioritization, and feedback) and four barriers (excess quantity, work environment, difficulty in response, and irrelevance) were identified from the in-depth interviews. CONCLUSIONS: In this mixed-methods survey, we identified areas that institutions should focus on to improve appropriate clinician interactions with CDSS, specific to the ICU. Tailoring of CDSS to the ICU may lead to improvement in CDSS and subsequent improved patient safety outcomes.
Key words

Full text: 1 Collection: 01-internacional Database: MEDLINE Type of study: Prognostic_studies / Qualitative_research Language: En Journal: Crit Care Explor Year: 2023 Document type: Article

Full text: 1 Collection: 01-internacional Database: MEDLINE Type of study: Prognostic_studies / Qualitative_research Language: En Journal: Crit Care Explor Year: 2023 Document type: Article