Positive patients' attitudes to prehospital care.
Dan Med J
; 60(9): A4694, 2013 Sep.
Article
em En
| MEDLINE
| ID: mdl-24001462
ABSTRACT
INTRODUCTION:
The aim of the study was to elucidate the patients' perceptions of the whole prehospital "chain-of survival" from the 1-1-2 call was made to arrival at the hospital; we wanted to study especially the impact different urgency levels had on patients' overall impression. MATERIAL ANDMETHODS:
The study was based on 1-1-2 medical emergency calls and forms a part of a larger postal survey among 6,535 patients who requested and received ambulance services. The answers were dichotomized into "problem scores" and "non-problem scores". The patients' overall impression was analysed in logistic regression models.RESULTS:
The study was based on 1,419 answers (response rate 58%). Overall, 98% of 1-1-2-patients characterized the prehospital care as "Very good" (82%) or "Good" (16%). Patients' overall perceptions were dependent on age, evaluated urgency, and the information they received about expected response time. Patients' self-evaluated urgency level was lower than that assessed by the prehospital.CONCLUSION:
The study shows that patients have a very positive attitude towards prehospital care, including criteria-based medical dispatch of ambulances. The overall impression of patients with urgency level A was significantly better than that of patients with urgency level B. The issues with most potential for improvement are the assistance provided when calling 1-1-2 (first answered by the police and then the medical personnel), the prehospital personnel explaining what they were doing, the involvement of relatives and better information about expected ambulance response time.FUNDING:
not relevant. TRIAL REGISTRATION not relevant.
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Coleções:
01-internacional
Base de dados:
MEDLINE
Assunto principal:
Atitude
/
Satisfação do Paciente
/
Serviços Médicos de Emergência
Tipo de estudo:
Prognostic_studies
Limite:
Adult
/
Aged
/
Female
/
Humans
/
Male
/
Middle aged
País/Região como assunto:
Europa
Idioma:
En
Revista:
Dan Med J
Ano de publicação:
2013
Tipo de documento:
Article