[The approaches to investigation of factors impacting satisfaction of patients with medical care (according international publications' data].

ABSTRACT

The publications review analyzes factors impacting satisfaction with medical care. The principles of development of questionnaire are substantiated. The sociological instrument is targeted to detect such factors impacting satisfaction with medical care as flexibility in selection of patients, carrying out of focus-groups of in-depth interviews with patients and literature analysis, possibility to combine qualitative and ordinal attributes as well as open questions, comfortability of respondent at the choice of ordinal scale and analysis of inner validity of questionnaire.