Daily Management System of the Henry Ford Production System: QTIPS to Focus Continuous Improvements at the Level of the Work.
Am J Clin Pathol
; 144(1): 122-36, 2015 Jul.
Article
em En
| MEDLINE
| ID: mdl-26071470
ABSTRACT
OBJECTIVES:
To support our Lean culture of continuous improvement, we implemented a daily management system designed so critical metrics of operational success were the focus of local teams to drive improvements.METHODS:
We innovated a standardized visual daily management board composed of metric categories of Quality, Time, Inventory, Productivity, and Safety (QTIPS); frequency trending; root cause analysis; corrective/preventive actions; and resulting process improvements.RESULTS:
In 1 year (June 2013 to July 2014), eight laboratory sections at Henry Ford Hospital employed 64 unique daily metrics. Most assessed long-term (>6 months), monitored process stability, while short-term metrics (1-6 months) were retired after successful targeted problem resolution. Daily monitoring resulted in 42 process improvements.CONCLUSIONS:
Daily management is the key business accountability subsystem that enabled our culture of continuous improvement to function more efficiently at the managerial level in a visible manner by reviewing and acting based on data and root cause analysis.Palavras-chave
Texto completo:
1
Coleções:
01-internacional
Base de dados:
MEDLINE
Assunto principal:
Serviço Hospitalar de Patologia
/
Gestão da Qualidade Total
/
Eficiência Organizacional
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Laboratórios
Limite:
Humans
Idioma:
En
Revista:
Am J Clin Pathol
Ano de publicação:
2015
Tipo de documento:
Article