Levels and dimensions of client satisfaction with the treatment of recent maternal, newborn and child health related illnesses by frontline health workers in rural Nigeria.
Afr J Reprod Health
; 24(4): 41-50, 2020 Dec.
Article
em En
| MEDLINE
| ID: mdl-34077069
ABSTRACT
Little is documented about levels of client satisfaction with maternal, newborn and child health services at primary health care (PHC) facilities in Nigeria, besides unsubstantiated anecdotes. This study examined different aspects of client satisfaction at primary healthcare level in Nigeria. Quantitative data were collected using personal digital assistants to capture responses from 1548 households in Bauchi and Cross River States. Descriptive statistics were used to summarize study results as frequency tables and percentages. Majority of the study respondents utilized government health facilities for treatment, however some clients used private sector health facilities. Women, newborns and under-fives were treated for a variety of illnesses and disease conditions. Treatment outcomes and levels of satisfaction did not appear to differ by cadre of healthcare provider. Respondents' level of satisfaction with healthcare services at primary healthcare level in Nigeria appear to reflect their modest quality of care expectations, especially in poor PHC rural settings.
Palavras-chave
Texto completo:
1
Coleções:
01-internacional
Contexto em Saúde:
11_ODS3_cobertura_universal
/
5_ODS3_mortalidade_materna
Base de dados:
MEDLINE
Assunto principal:
Satisfação Pessoal
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Atenção Primária à Saúde
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Qualidade da Assistência à Saúde
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População Rural
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Atitude do Pessoal de Saúde
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Satisfação do Paciente
/
Pessoal de Saúde
Tipo de estudo:
Observational_studies
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Prevalence_studies
/
Risk_factors_studies
Aspecto:
Determinantes_sociais_saude
Limite:
Adult
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Child
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Female
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Humans
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Newborn
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Pregnancy
País/Região como assunto:
Africa
Idioma:
En
Revista:
Afr J Reprod Health
Ano de publicação:
2020
Tipo de documento:
Article