Metrics and Techniques to Measure Microcomputer Productivity.

While it is generally assumed that the use of microcomputers helps to improve productivity in an office environment, quantitative measures in this area are lacking. This paper addresses the measurement of the effect on productivity in an end user, office environment as a result of the introduction of micromputer-based technology. It is concerned with defining how productivity can be measured in such an environment and with current efforts to measure changes in productivity. It identifies and assesses the various techniques and measures used to describe the magnitude of productivity improvements that result from the use of microcomputers in the workplace, and makes recommendations for ways in which changes in productivity, may be measured.