RESUMO
This article aims to present the results of a bibliometric analysis of relevant literature and discuss the main research streams related to the topic of risks in drone applications. The methodology of the conducted research consisted of five procedural steps, including the planning of the research, conducting a systematic review of the literature, proposing a classification framework corresponding to contemporary research trends related to the risk of drone applications, and compiling the characteristics of the publications assigned to each of the highlighted thematic groups. This systematic literature review used the PRISMA method. A total of 257 documents comprising articles and conference proceedings were analysed. On this basis, eight thematic categories related to the use of drones and the risks associated with their operation were distinguished. Due to the high content within two of these categories, a further division into subcategories was proposed to illustrate the research topics better. The conducted investigation made it possible to identify the current research trends related to the risk of drone use and pointed out the existing research gaps, both in the area of risk assessment methodology and in its application areas. The results obtained from the analysis can provide interesting material for both industry and academia.
RESUMO
Services, unlike products, are intangible, and their production and consumption take place simultaneously. The latter feature plays a crucial role in mitigating the identified risk. This article presents the new approach to risk assessment, which considers the first phase of introducing the service to the market and the specificity of UAV systems in warehouse operations. The fuzzy logic concept was used in the risk analysis model. The described risk assessment method was developed based on a literature review, historical data of a service company, observations of development team members, and the knowledge and experience of experts' teams. Thanks to this, the proposed approach considers the current knowledge in studies and practical experiences related to the implementation of drones in warehouse operations. The proposed methodology was verified on the example of the selected service for drones in the magazine inventory. The conducted risk analysis allowed us to identify ten scenarios of adverse events registered in the drone service in warehouse operations. Thanks to the proposed classification of events, priorities were assigned to activities requiring risk mitigation. The proposed method is universal. It can be implemented to analyze logistics services and support the decision-making process in the first service life phase.