A balanced scorecard for Canadian hospitals.
Healthc Manage Forum
; 8(4): 7-21, 1995.
Article
em En, Fr
| MEDLINE
| ID: mdl-10156487
ABSTRACT
Managing a health care organization on the basis of one set of information alone (e.g., financial information) does not give a full view of the impact of changes on the organization. A balanced scorecard approach can provide management with a comprehensive framework that turns an organization's strategic objectives into a coherent set of performance measures. This approach has been used extensively in industry, but seldom in health care organizations. By developing a scorecard approach, these organizations could obtain feedback providing a balanced view of organizational performance, letting them see if improvements in one area may have been achieved at the expense of another. It also demands that managers translate their general mission statement on customer service into specific measures that reflect the factors that really matter to customers.
Buscar no Google
Coleções:
01-internacional
Base de dados:
MEDLINE
Assunto principal:
Avaliação de Processos e Resultados em Cuidados de Saúde
/
Modelos Organizacionais
/
Administração Hospitalar
/
Auditoria Administrativa
Tipo de estudo:
Prognostic_studies
País/Região como assunto:
America do norte
Idioma:
En
/
Fr
Revista:
Healthc Manage Forum
Assunto da revista:
HOSPITAIS
/
SERVICOS DE SAUDE
Ano de publicação:
1995
Tipo de documento:
Article
País de afiliação:
Canadá