Assessing consumer perceptions of inpatient psychiatric treatment: the perceptions of care survey.
Jt Comm J Qual Improv
; 28(9): 510-26, 2002 Sep.
Article
em En
| MEDLINE
| ID: mdl-12216348
ABSTRACT
BACKGROUND:
Consumer perceptions of behavioral health care are widely recognized as important quality indicators. This article reports the development and use of the Perceptions of Care (PoC) survey, a standardized public domain measure of consumer perceptions of the quality of inpatient mental health or substance abuse care. The goals were to develop a low-cost, low-burden survey that would address important quality domains, allow for interprogram comparisons and national benchmarks, be useful for quality improvement purposes, and meet accreditation and payer requirements.METHODS:
The sample was composed of 6,972 patients treated in 14 inpatient behavioral health or substance abuse treatment programs. The PoC survey was given to patients by program staff in the 24-hour period before discharge.RESULTS:
Aggregate reports and ratings of care identified areas that are highly evaluated by consumers, as well as areas that provide opportunities for quality improvement. Factor analysis identified four domains of care, and a 100-point score was developed for each domain. Regression analyses identified significant predictors of perceptions of care for use in computing risk-adjusted scores. Unadjusted and adjusted scores were presented to demonstrate the impact of risk adjustment on quality of care scores and relative ranking of programs. Examples were given of how programs used survey results to improve the quality of care.DISCUSSION:
Results demonstrated that the PoC survey is sensitive to detecting differences among inpatient behavioral health programs and can be useful in guiding quality improvement efforts. However, risk adjustment is important for appropriate interpretation of results.
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Coleções:
01-internacional
Base de dados:
MEDLINE
Assunto principal:
Unidade Hospitalar de Psiquiatria
/
Satisfação do Paciente
/
Centros de Tratamento de Abuso de Substâncias
/
Pesquisas sobre Atenção à Saúde
/
Indicadores de Qualidade em Assistência à Saúde
Tipo de estudo:
Clinical_trials
/
Diagnostic_studies
/
Etiology_studies
/
Prognostic_studies
Limite:
Humans
País/Região como assunto:
America do norte
Idioma:
En
Revista:
Jt Comm J Qual Improv
Assunto da revista:
PESQUISA EM SERVICOS DE SAUDE
/
SERVICOS DE SAUDE
Ano de publicação:
2002
Tipo de documento:
Article
País de afiliação:
Estados Unidos