Relevance of linguistic and cultural training among non-clinical personnel at the University of Mississippi Medical Center: a qualitative study.

ABSTRACT

BACKGROUND: An academic medical center presents a unique environment where non-clinical staff provide vital services to a cross-section of people. A medical Spanish course was offered to a non-clinical department, campus police, in response to the growing number of Hispanics or Latinos seeking care within the health center. METHOD: In October 2007, a structured group discussion with six course participants was convened at the end of the Occupational Spanish course, using a topic guide to direct the conversation. RESULTS: Content analysis revealed that participation in the course (1) increased interest and provided a model for other departments, (2) promoted ability to respond, (3) enhanced cultural and linguistic competence, and (4) increased confidence, effectiveness, and value in their work. CONCLUSIONS: Structured cultural and linguistic training within an academic health center can contribute to a safe, secure environment, a more competent, responsive workforce, and enhance services to limited English proficient (LEP) patients.