Comparison of Primary Care Patients' and Unannounced Standardized Patients' Perceptions of Care.
J Patient Exp
; 10: 23743735231158940, 2023.
Article
em En
| MEDLINE
| ID: mdl-36865378
ABSTRACT
The objective of this study was to compare unannounced standardized patient (USP) and patient reports of care. Patient satisfaction surveys and USP checklist results collected at an urban, public hospital were compared to identify items included in both surveys. Qualitative commentary was reviewed to better understand USP and patient satisfaction survey data. Analyses included χ2 and Mann-Whitney U test. Patients provided significantly higher ratings on 10 of the 11 items when compared to USPs. USPs may provide a more objective perspective on a clinical encounter than a real patient, reinforcing the notion that real patients skew overly positive or negative.
Texto completo:
1
Coleções:
01-internacional
Base de dados:
MEDLINE
Tipo de estudo:
Qualitative_research
Idioma:
En
Revista:
J Patient Exp
Ano de publicação:
2023
Tipo de documento:
Article
País de afiliação:
Estados Unidos