[Determinants of avoidable hospitalization for type2 diabetes. Narrative review]. / Factores determinantes de las hospitalizaciones evitables por diabetes tipo2. Revisión narrativa.

OBJECTIVE: To identify the structural and intermediate determinants associated with avoidable hospitalizations (AH) of patients with type2 diabetes mellitus (T2DM). DESIGN: Literature review based on narrative synthesis. DATA SOURCES: Databases: PubMed, Science Direct, and Latin American and Caribbean Literature in Health Sciences (LILACS). STUDY SELECTION: Documents were selected and analyzed under a critical literature review, considering inclusion and exclusion criteria. DATA EXTRACTION: Information extracted from each selected article was synthesized based on the countries' income levels and the social determinants of health framework. RESULTS: A total of 4,166 articles were relevant, 36 were selected for review. From this selection, 21 were publications conducted in high-income countries, 14 in upper-middle-income countries, and one in lower-middle-income countries. The review identified that the coverage of health services -mainly primary health care- and health insurance contribute to reducing the risk of AH for T2DM, while social inequalities tend to increase the risk. CONCLUSIONS: The AH due to T2DM are susceptible to reduction through policies that contribute to increasing effective access to health services (availability, insurance), since they express social inequality, occurring to a greater extent in socioeconomically vulnerable populations. This review also provides evidence of the need to expand research on this topic in middle and low-income countries.

[Characteristics and evolution of COVID-19 in an urban Health Center at the pandemic beginning']. / Características y evolución de los pacientes COVID-19 en un centro de salud urbano al inicio de la pandemia.

OBJETIVE: To evaluate SAR-COV-2 pacients' features. To analyse de diferences between those who required hospital care and those who didn't. DESIGN: Observational, descriptive and retrospective study. SETTING: Twomedical practices of an urban health center in Salamanca (Spain). PARTICIPANTS: ≥18 years diagnosed with SAR-CoV-2 between March 11th and April 20th. MAIN MEASUREMENTS: clinical-epidemiological chatacteristics, diagnosis, treatment and outcome at the end of study RESULTS: 122 patients (63.9% female), 19.7% social and health care workers y 4.9% from nursing homes. Predominant age group: 46-60 years. 67.2% without comorbility. Predomint symptoms: low-grade fever (73.5%), cough (65.2%) y fever (43%). Average age of the patients requiring hospital care was higher: 59.85 (DE16.22) versus 50.78 (DE17.88) P=.013. 63.6% of all the patients monitored by Primary Health Care and 14.1% of patients that required assistance did not present dyspnea P=.001. Only 2.5% of the hospital-assisted patients, compared to 61.5% of Primary Health Care, were not tested P=.0001. 26 patients were attendedn at an emergency room: 11(9%) stayed and 2 (1.6%) passed away. No antibiotic or inhaler treatment for 52.5% and 70.5% respectively. The most used antipyretic treatment was paracetamol (78.7%). CONCLUSIONS: Prevalence in females, comorbility-free patients and in age range: 46-60 years. Complementary and confirmatory test were performed mainly in hospital care. Predominance of mild symptoms and favourable evolution. Highliting the role played by Primary Health Care in detection, early intervention and monitoring of severe cases.

Errors in the care of inflammatory bowel disease patients: "Errata" Study. / Errores en la atención de los pacientes con enfermedad inflamatoria intestinal: estudio «ERRATA¼.

INTRODUCTION: Errors are very common in daily clinical practice; however, they can be prevented. Our aim was to identify the most common errors in the outpatient management of inflammatory bowel disease (IBD) patients. MATERIAL AND METHODS: Patients diagnosed with IBD, being treated at our IBD Unit and who were referred for a second opinion were consecutively enrolled. Data on the strategies implemented by their previous physicians were obtained. These strategies were compared with the currently recommended diagnostic and therapeutic procedures. RESULTS: Seventy-four IBD patients were enrolled. Prior to care in our Unit, screening for tobacco use had been performed in 50% of Crohn's disease patients, while smoking cessation counselling had been provided in 29%. At the time of IBD diagnosis, the hepatitis B virus immunization status had been investigated in 16% of the patients, the hepatitis C virus status in 15%, and the varicella status in 7%. Seven percent of the patients had been vaccinated against hepatitis B virus, and 3% against influenza, tetanus and pneumococcus. Sixty-seven percent of the patients with an indication for use of 5-aminosalicylic acid and 37% of those with an indication for immunosuppressants had received the indicated drug. DISCUSSION: Errors in the outpatient management of IBD patients are very common and relevant.

Home treatment of venous thromboembolism disease. / Tratamiento domiciliario de la enfermedad tromboembólica venosa.

Despite the potential benefits of outpatient care, most patients with pulmonary embolisms are treated in hospitals for fear of possible adverse events. However, there is a wealth of scientific evidence from studies covering more than 4000 outpatients, which has led the current clinical practice guidelines to recommend early discharge or outpatient treatment when a low risk of death or complications has been confirmed, when there are no comorbidities or aggravating processes present to warrant hospitalisation and when appropriate monitoring and treatment are observed. This approach minimises the complications that can arise in hospitals and represents considerable cost savings. When selecting these patients, the use of prognostic tools such as the Pulmonary Embolism Severity Index (PESI), its simplified version (sPESI) and the Hestia Criteria are of paramount importance. Using these tools, the short-term outcomes (30-90days) show low mortality (in general <3%) and a low incidence of other complications (rate of recurrence and major bleeding <2%). Based on the available evidence, outpatient treatment can be considered the most appropriate strategy at this time for most hemodynamically stable patients with pulmonary embolisms.

A qualitative insight at gender-based violence among young alcohol consumers in leisure contexts.

OBJECTIVE: To know the characteristics of gender violence that underlies among adolescents in the context of leisure, their behavior and how they overcome these conflicts in leisure contexts where the consume alcohol. METHOD: Qualitative study, with an ethnographic and feminist approach, with the participation of young people aged 16-22, frequenters of nightlife contexts and alcohol consumers, residents of two Andalusian provinces and one of Castilla-La Mancha. The participants were selected through intentional sampling and interviewed in depth. RESULTS: Adolescents frequently suffer from gender-based violence in leisure contexts that they assume normally as part of the role of having fun, while they use their own protection strategies to minimize risks. The abuse of alcohol and other drugs increases the possibility that a gender violence event take place. CONCLUSION: Gender-based violence among young people in the context of leisure, presents special characteristics that it is necessary to know in order to design preventive policies. The most vulnerable are young women who consume alcohol intensively. They usually go to the hospital emergency department for being unconscious due to alcohol consumption.

Analysis of the activity of the telephone nursing consultation on demand for patients with heart failure.

OBJECTIVE: Analyzing the most frequent reasons for telephone demand in the heart failure nurse's consultation and to evaluate the response resolution capacity after the call. METHOD: Descriptive, retrospective study of all telephone calls recorded between June 2020 and April 2021 in a specific nursing consultation for heart failure care. The main sociodemographic and clinical variables, reason for calling and action carried out by the nurse were extracted from the electronic medical records. For its subsequent descriptive análisis. RESULTS: 643 calls were analyzed, 354 (55.1%) were made by the patients. The most frequent reason for calling was to consult symptoms 45.8% (n = 162). 71.6% (n = 116) of the consultations were resolved by adjusting the pharmacological treatment by telephone, 24.7% (n = 40) required a face-to-face visit in the nurse's consultation, 22 (13.6%) needed emergency care. 5 due to worsening heart failure. The patients who consulted for symptoms had a worse functional class (p = 0.007) and had been referred from hospitalization (p = 0.023). CONCLUSIONS: The telephone consultation was shown to be useful for patients with heart failure, being mainly demanded by users who present symptoms of worsening of their disease.

Sonotherapy in the reduction of anxiety and postoperative pain in patients with regional anesthesia as a sole technique: randomized, controlled clinical trial.

OBJECTIVE: To determine if sonotherapy reduces the anxiety level and postoperative pain in adults undergoing outpatient orthopedic surgery under regional anesthesia. METHOD: A randomized, double-blind, placebo-controlled study in 80 adult patients undergoing orthopedic surgery, 40 received intervention with sonotherapy and 40 did not receive it. Pain, anxiety in the preoperative period, immediate postoperative, high, 24 and 48 hours later were measured. Hemodynamic parameters were measured in four moments. RESULTS: No significant differences were found between the two groups in the pain scales neither anxiety. A significant reduction of the systolic blood pressure was observed after the application of sonotherapy and in recovery. There was no difference in other hemodynamic variables such as heart rate, respiratory rate, arterial oxygen saturation or diastolic blood pressure between groups, however, the observed changes in some of them occurred faster in the intervention group. CONCLUSIONS: In adult patients undergoing outpatient orthopaedic surgery under regional anaesthesia, sound therapy is a novel strategy that significantly reduces systolic blood pressure, considered as an indicator of decreased anxiety. However, in our study, no difference could be demonstrated in terms of pain control or the need for additional sedation or analgesia.

OBJETIVO: Evaluar la eficacia de la sonoterapia en la diminución de la ansiedad y el dolor posoperatorio en adultos llevados a cirugía ambulatoria de ortopedia bajo anestesia regional. MÉTODO: estudio aleatorizado, doble ciego, controlado con placebo, en 80 pacientes adultos sometidos a cirugía ortopédica; 40 recibieron intervención con sonoterapia y 40 no la recibieron. Se midieron el dolor y la ansiedad en el preoperatorio, en el posoperatorio inmediato, al alta, y 24 y 48 horas después. Se midieron parámetros hemodinámicos en cuatro momentos. RESULTADOS: No se encontraron diferencias significativas entre ambos grupos en las escalas de dolor ni ansiedad. Se observó una reducción significativa de la presión arterial sistólica luego de la aplicación de la intervención y en recuperación. No se observaron diferencias en otras variables hemodinámicas entre los grupos, pero la reducción de algunas ocurre de forma más rápida en el grupo de intervención. CONCLUSIONES: En pacientes adultos llevados a cirugía ambulatoria de ortopedia bajo anestesia regional, la sonoterapia es una estrategia novedosa que reduce la presión arterial sistólica, y esto puede considerarse como un indicador de disminución de la ansiedad. En nuestro estudio no se pudo demostrar diferencia en términos de control del dolor ni de requerimiento de sedación o analgesia adicional.

Resources for health literacy among caregivers of prematurely born children: a scoping review / Recursos para el alfabetismo en salud de cuidadores de niños nacidos prematuramente: revisión de alcance / Recursos para o letramento em saúde de cuidadores de crianças nascidas prematuras: revisão de escopo

ABSTRACT Objectives: to map the available evidence on resources used to promote health literacy among caregivers of prematurely born children during outpatient follow-up. Methods: the Joanna Briggs Institute's scope review protocol was utilized. The search encompassed six databases, incorporating studies from 2012 to 2022. Results: the three included publications revealed that the resources employed are: mobile applications, phone calls, individual counseling, videos, educational pamphlets, and group discussions. Implementing an education protocol during the transition home enhances scientifically grounded health promotion rates. Conclusions: there is limited literature addressing the health literacy of these caregivers. The nursing team plays a crucial role in health education and in developing resources applicable to these families.

RESUMEN Objetivos: mapear las evidencias disponibles sobre los recursos utilizados para la promoción del alfabetismo en salud de cuidadores de niños nacidos prematuramente en el seguimiento ambulatorio. Métodos: se utilizó el protocolo de revisión de alcance del Joanna Briggs Institute. La búsqueda se realizó en seis bases de datos, incluyendo estudios entre 2012 y 2022. Resultados: las tres publicaciones incluidas evidenciaron que los recursos utilizados son: aplicaciones para teléfonos móviles, llamadas telefónicas, asesoramiento individual, videos y folletos educativos, y discusiones en grupos. Implementar un protocolo educativo en la transición al hogar aumenta los índices de promoción de la salud respaldada científicamente. Conclusiones: hay poca información en la literatura sobre el alfabetismo en salud de estos cuidadores. El equipo de enfermería juega un papel fundamental en la educación en salud y en la creación de recursos que pueden aplicarse a estas familias.

RESUMO Objetivos: mapear as evidências disponíveis sobre os recursos utilizados para a promoção do letramento em saúde de cuidadores de crianças nascidas prematuras no seguimento ambulatorial. Métodos: utilizou-se o protocolo de revisão de escopo do Joanna Briggs Institute. A busca foi realizada em seis bases de dados, incluindo estudos entre 2012 e 2022. Resultados: as três publicações incluídas evidenciaram que os recursos utilizados são: aplicativos para celulares, ligações telefônicas, aconselhamento individual, vídeos e folhetos educativos e discussões em grupos. Efetivar um protocolo de educação na transição para casa aumenta os índices de promoção da saúde cientificamente embasada. Conclusões: pouco se aborda na literatura sobre o letramento em saúde desses cuidadores. A equipe de enfermagem desempenha um papel fundamental na educação em saúde e na construção de recursos que podem ser aplicados a essas famílias.

Perfil de consulta ambulatoria otorrinolaringológica en pandemia por COVID-19 / Profile of patients in otorhinolaryngological consultation in a COVID-19 pandemic

Introducción: La patología otorrinolaringológica (ORL) presenta alta incidencia en atención primaria, alcanzando hasta 49% de las consultas, sin embargo, la pandemia por SARS-CoV-2 repercutió de manera transversal en los servicios sanitarios, pudiendo haber influido en el perfil de consulta, por lo que se requiere un análisis para la elaboración de estrategias que permitan asegurar la atención sanitaria ante eventos de esta magnitud. Objetivo: Analizar el perfil de consulta libre por patología ORL ambulatoria en un centro médico privado en La Serena durante los años 2019 y 2020. Material y Método: Estudio analítico de corte transversal sobre consultas ambulatorias durante los años 2019 y 2020 realizadas en un centro privado de atención abierta en La Serena. Se estimaron frecuencias en números absolutos y proporciones, estimación de promedios y medianas. Resultados: Durante 2019 hubo un total de 11.932 consultas y en 2020 hubo 9.576. Se observó un predominio de sexo femenino en las consultas de 51% en ambos años. La mediana en 2019 fue de 35 años y en 2020 de 39 años. En 2020 las patologías con mayor consulta fueron nariz (44%), oído (37%) y faringolaringe (14%). Existió un aumento significativo en la consulta por patología cocleovestibular durante 2020. Conclusión: En 2020 hubo una disminución del 19,7% de las consultas dado, probablemente, a las restricciones de movilidad y aforos. Existió un aumento significativo en la proporción de consultas por patologías cocleovestibulares, como vértigo periférico, hipoacusia súbita y tinnitus, atribuido probablemente al estrés emocional generado por la pandemia.

Introduction: Otolaryngological (ENT) pathology presents high incidence in primary care reaching up to 49% of morbidity consultations, however, the pandemic by SARS-CoV-2 had a transversal impact on health services, and may have influenced the consultation profile, so an analysis is required for the development of strategies to ensure health care in the face of events of this magnitude. Aim: To analyze the profile of spontaneous consultation for outpatient ENT pathology in a medical center in La Serena city during 2019 and 2020. Material and Methods: Cross-sectional analytical study of outpatient consultations during the years 2019 and 2020 performed in a private open care center in the commune of La Serena. Frequencies were estimated in absolute numbers and proportions; averages and medians were estimated. Results: During 2019 there were a total of 11,932 consultations and in 2020 there were 9,576. There was a predominance of female sex in the consultations of 51%. The median in 2019 was 35 years and in 2020 it was 39 years. In 2020, the pathologies with the highest number of consultations were nose (44%), ear (37%) and laryngopharynx (14%). There was an increase in consultation for cochleovestibular pathology during 2020. Conclusion: In 2020 there was a 19.7% of consultation decrease probably due to mobility and capacity restrictions. There was a significant increase in the proportion of consultations for cochleovestibular pathologies such as peripheral vertigo, hearing loss and tinnitus, probably attributed to the emotional stress generated by the pandemic.

Qualidade de vida de pessoas com úlceras do pé diabético em tratamento ambulatorial: estudo transversal / Calidad de vida de personas con úlceras diabéticas en tratamiento ambulatorio: estudio transversal / Quality of life of people with diabetic foot ulcers in outpatient treatment: cross-sectional study

Objetivo: analisar a qualidade de vida de pessoas com úlceras do pé diabético em tratamento ambulatorial. Método: estudo descritivo e transversal, realizado entre fevereiro e abril de 2019, com 50 pessoas com Diabetes Mellitus, acompanhados em ambulatório especializado. Foram aplicados o questionário sociodemográfico e clínico, o instrumento Freiburg Life Quality Assessment Wound Versão Feridas (FLQA-WK), estatística descritiva e os testes de Comparação t de Student e Anova. Resultados: observou-se menor escore no domínio sintomas físicos (1.84) e maior no domínio vida diária (3.52). O escore total de qualidade de vida foi de 2.61, numa escala que varia de um a cinco, com correlação significativa entre as variáveis clínicas, como tempo de diagnóstico de diabetes >10 anos (p-valor=0,005), internações hospitalares (p-valor=0,019) e nefropatia (p-valor=0,001). Conclusão: a qualidade de vida foi considerada regular, com alteração no domínio vida diária, sendo influenciada negativamente por variáveis clínicas.

Objetivo: analizar la calidad de vida de personas con úlceras diabéticas en tratamiento ambulatorio. Método: estudio descriptivo y transversal, realizado entre febrero y abril de 2019, con 50 personas con Diabetes Mellitus, acompañados en ambulatorio especializado. Fueron aplicados el cuestionario sociodemográfico y clínico, el instrumento Freiburg Life Quality Assessment Wound Versión Heridas (FLQA-WK), estadística descriptiva y los test de Comparación t de Student y Anova. Resultados: se observó menor escore en el dominio síntomas físicos (1.84) y mayor en el dominio vida diaria (3.52). El puntaje total de calidad de vida fue de 2.61, en una escala que varía de uno a cinco, con correlación significativa entre las variables clínicas, como tiempo de diagnóstico de diabetes >10 años (p-valor=0,005), internaciones hospitalarias (p-valor=0,019) y nefropatía (p-valor=0,001). Conclusión: la calidad de vida fue considerada regular, con alteración en el dominio vida diaria, siendo influenciada negativamente por variables clínicas.

Objective: to analyze the quality of life of people with diabetic foot ulcers in outpatient treatment. Method: descriptive and cross-sectional study, conducted between February and April 2019, with 50 people with Diabetes Mellitus, followed in a specialized outpatient clinic. The sociodemographic and clinical questionnaire, the Freiburg Life Quality Assessment Wound Version (FLQA-WK), descriptive statistics and the Student's t-comparison and Anova tests were applied. Results: a lower score was observed in the physical symptoms domain (1.84) and a higher score in the daily life domain (3.52). The total quality of life score was 2.61, on a scale ranging from one to five, with significant correlation between clinical variables, such as time of diagnosis of diabetes >10 years (p-value=0.005), hospital admissions (p-value=0.019) and nephropathy (p-value=0.001). Conclusion: quality of life was considered regular, with changes in the daily life domain, being negatively influenced by clinical variables.

Rastreabilidade dos usuários atendidos no Núcleo de Acolhimento e Pronto Atendimento de uma clínica-escola de Odontologia / Trazabilidad de los usuarios atendidos en el Centro de Acogida y Urgencias de una clínica-escuela de odontología / Traceability of users attended at the Reception and Emergency Care Center of a dental clinic-school

A pesquisa teve como objetivo verificar a rastreabilidade dos pacientes atendidos no setor de urgência do Núcleo de Acolhimento e Pronto Atendimento da Universidade Federal de Pernambuco (NAPA-UFPE), o tempo decorrido entre seu encaminhamento e a continuidade do tratamento na instituição, além de identificar o perfil dos usuários. Trata-se de estudo observacional descritivo, com coleta de dados a partir dos prontuários físicos e eletrônicos dos pacientes atendidos no segundo semestre de 2014 (2014.2) e no primeiro semestre de 2015 (2015.1). Ao total, foram analisados 373 prontuários. Em ambos os semestres houve maior prevalência do sexo feminino e da faixa etária entre 20 e 59 anos. A rastreabilidade revelou que 40,75% dos pacientes continuaram seus tratamentos na instituição. Nos semestres 2014.2 e2015.1, respectivamente, 31,20% e 82,00% dos pacientes prosseguiram com o tratamento eletivo até 30 dias após a realização do atendimento de urgência. Em conclusão, a rastreabilidade revelou maior prevalência do sexo feminino e da faixa etária adulta. O quantitativo de pacientes que deram continuidade ao tratamento na instituição em até 30 dias após o encaminhamento esteve dentro do previsto, considerando-se as características das clínicas-escola (AU).

El objetivo de la investigación fue verificar la trazabilidad de los pacientes atendidos en el sector de urgencias del Centro de Recepción y Atención de Urgencias de la Universidade Federal de Pernambuco (NAPA-UFPE), el tiempo transcurrido entre su derivación y la continuidad del tratamiento en la institución, además de identificar el perfil de los usuarios. Se trata de un estudio observacional descriptivo, con recolección de datos de los registros físicos y electrónicos de pacientes atendidos en el segundo semestre de 2014 (2014.2) y en el primer semestre de 2015 (2015.1). En total se analizaron 373historias clínicas. En ambos semestres hubo mayor prevalencia del sexo femenino y del grupo de edad entre 20 y 59 años. La trazabilidad reveló que el 40,75% de los pacientes continuaron sus tratamientos en la institución. En los semestres 2014.2 y 2015.1,respectivamente, el 31,20% y el 82,00% de los pacientes continuaron con el tratamiento electivo hasta 30 días después de la atención de emergencia. En conclusión, la trazabilidad reveló una mayor prevalencia del sexo femenino y del grupo etario adulto. Elnúmero de pacientes que continuaron el tratamiento en la institución dentro de los 30 días posteriores a la derivación estuvo dentro del rango esperado, considerando las características de las clínicas docentes (AU).

The objective of this study was to verify the traceability of patients attended in the emergency sector of the Reception and Emergency Care Center of the Federal University of Pernambuco (NAPA-UFPE), the time elapsed between their referral and the continuity of treatment at the institution, in addition to identifying the users' profile. This is a descriptive observational study, with data collection from the physical and electronic medical records of patients treated in the second half of 2014 (2014.2) and in the first half of 2015 (2015.1). A total of 373 medical records were analyzed There was a higher prevalence of females and an age group between 20 and 59 years in both semesters. The traceability revealed that 40.75% of the patients continued their treatments at the institution. Moreover, 31.20% and 82.00% of the patients in the 2014.2 and 2015.1 semesters continued with the elective treatment up to 30 days after the emergency care, respectively. In conclusion, traceability revealed a higher prevalence of females and the adult age group. The number of patients who continued treatment at the institution within 30 days after referral was within the expected range, considering the characteristics of the teaching clinics (AU).

Colecistectomía laparoscópica ambulatoria, una realidad actual / Ambulatory laparoscopic cholecystectomy, a current reality / Colecistectomia Laparoscópica Ambulatorial, uma realidade atual

La cirugía ambulatoria ha ido evolucionando y abarcando cada día procedimientos quirúrgicos más complejos, incluso la colecistectomía laparoscópica, actualmente considerada como la cirugía de elección para el tratamiento de la patología biliar, se puede realizar de manera ambulatoria gracias a los avances en técnicas quirúrgicas y anestésicas que actuales. Objetivo. Determinar la viabilidad y aceptación del procedimiento dentro de la practica ambulatoria mediante una revisión de la literatura actual sobre los protocolos de colecistectomía laparoscópica ambulatoria existentes. Metodología. Se realizó una revisión sistemática de la literatura, basado en la declaración PRISMA para ajustar la información obtenida en las diferentes bases científicas disponibles utilizando los descriptores relacionados con colecistectomía laparoscópica ambulatoria y cirugía del día enfocándose en aquellos registros sobre el tema, su conceptualización y puesta en marcha. De esta manera se identificaron 118 registros en las diferentes bases de datos consultadas. Tras la aplicación de criterios de inclusión se separaron 56 artículos de los cuales finalmente se utilizaron 11 registros para la revisión. Conclusión. La colecistectomía laparoscópica es segura y eficaz, siempre y cuando se realice la estatificación correcta del paciente a beneficiarse. No hay diferencia significativa entre los diferentes anestésicos utilizados durante el procedimiento, el anestésico subdérmico no mejora el tiempo de recuperación por dolor postoperatorio. La valoración protocolizada del postquirúrgico es vital para el alta hospitalaria.

Ambulatory surgery has been evolving and encompassing more complex surgical procedures every day. Even laparoscopic cholecystectomy, currently considered the surgery of choice for the treatment of biliary pathology, can be performed on an ambulatory basis thanks to advances in surgical and anesthetic techniques. Objective. To determine the feasibility and acceptance of the procedure in outpatient practice by reviewing the current literature on existing outpatient laparoscopic cholecystectomy protocols. Methodology. A systematic review of the literature was carried out, based on the PRISMA statement to adjust the information obtained in the different scientific bases available using the descriptors related to ambulatory laparoscopic cholecystectomy and day surgery focusing on those records on the subject, its conceptualization and implementation. In this way, 118 records were identified in the different databases consulted. After the application of inclusion criteria, 56 articles were separated from which 11 records were finally used for the review. Conclusion. Laparoscopic cholecystectomy is safe and effective, as long as the correct staging of the patient to be benefited is performed. There is no significant difference between the different anesthetics used during the procedure, the subdermal anesthetic does not improve postoperative pain recovery time. Protocolized postoperative assessment is vital for hospital discharge.

A cirurgia ambulatorial tem evoluído e engloba procedimentos cirúrgicos mais complexos a cada dia. Mesmo a colecistectomia laparoscópica, atualmente considerada a cirurgia de escolha para o tratamento da patologia biliar, pode ser realizada em regime ambulatorial graças aos avanços nas técnicas cirúrgicas e anestésicas. Objetivo. Determinar a viabilidade e aceitabilidade do procedimento na prática ambulatorial através de uma revisão da literatura atual sobre os protocolos existentes de coleistectomia laparoscópica ambulatorial. Metodologia. Foi realizada uma revisão sistemática da literatura, baseada na declaração PRISMA para ajustar as informações obtidas nas diferentes bases científicas disponíveis usando os descritores relacionados à coleistectomia laparoscópica ambulatorial e à cirurgia diurna, focalizando aqueles registros sobre o assunto, sua conceitualização e implementação. Desta forma, 118 registros foram identificados nos diferentes bancos de dados consultados. Após a aplicação dos critérios de inclusão, 56 artigos foram separados dos quais 11 registros foram finalmente utilizados para a revisão. Conclusão. A coleistectomia laparoscópica é segura e eficaz, desde que o estadiamento correto do paciente a ser beneficiado seja realizado. Não há diferença significativa entre os diferentes anestésicos utilizados durante o procedimento, a anestesia subdérmica não melhora o tempo de recuperação da dor pós-operatória. A avaliação pós-operatória protocolizada é vital para a alta hospitalar.

The Chronic Care Model and its implications for Specialized Outpatient Care / El Modelo de Atención de Condiciones Crónicas y sus implicaciones para la Atención Especializada Ambulatoria / O Modelo de Atenção às Condições Crônicas e suas implicações para a Atenção Ambulatorial Especializada

ABSTRACT Objective: to assess the Chronic Care Model implementation in Specialized Outpatient Care and its repercussions for health care. Methods: qualitative evaluative research, conducted by the Chronic Care Model. We used observation techniques, document analysis and interviews with 21 health professionals from specialized care. Analysis was conducted by triangulation, with the aid of MAXQDA software for initial and focused coding. All ethical aspects were respected. Results: professionals recognized that the model reorganized service care and administrative practices, presenting positive repercussions for the health of people assisted. The absence of continuing education for service professionals compromised the complete model implementation. Final considerations: the implementation, even if partial, of the model brings contributions to service improvement. The weaknesses that are still present are compatible with professionals' difficulty in distancing themselves from the biomedical model.

RESUMEN Objetivo: evaluar la implementación del Modelo de Atención a las Condiciones Crónicas en la Atención Ambulatoria Especializada y sus repercusiones en la atención de la salud. Métodos: investigación cualitativa evaluativa, realizada por el Modelo de Atención a las Condiciones Crónicas. Se utilizaron técnicas de observación, análisis de documentos y entrevistas a 21 profesionales de la salud de atención especializada. El análisis se realizó por triangulación, con la ayuda del software MAXQDA para la codificación inicial y focalizada. Se respetaron todos los aspectos éticos. Resultados: los profesionales reconocieron que el modelo reorganizó las prácticas asistenciales y administrativas del servicio, presentando repercusiones positivas para la salud de las personas atendidas. La ausencia de educación continua para los profesionales de los servicios comprometió la implementación completa del modelo. Consideraciones finales: la implementación, aunque sea parcial, del modelo trae contribuciones para la mejora del servicio. Las debilidades que aún están presentes son compatibles con la dificultad de los profesionales para distanciarse del modelo biomédico.

RESUMO Objetivo: avaliar a implementação do Modelo de Atenção às Condições Crônicas na Atenção Ambulatorial Especializada e suas repercussões para a atenção à saúde. Métodos: pesquisa avaliativa qualitativa, conduzida pelo Modelo de Atenção às Condições Crônicas. Foram empregadas as técnicas de observação, análise documental e entrevistas com 21 profissionais de saúde da atenção especializada. A análise foi conduzida pela triangulação, com auxílio do software MAXQDA para as codificações iniciais e focalizadas. Todos os aspectos éticos foram respeitados. Resultados: os profissionais reconheceram que o modelo reorganizou as práticas assistenciais e administrativas do serviço, apresentando repercussões positivas para a saúde das pessoas atendidas. A ausência de educação permanente para os profissionais do serviço comprometeu a completa implementação do modelo. Considerações finais: a implementação, mesmo que parcial, do modelo traz contribuições para a melhoria do serviço. As fragilidades ainda presentes são compatíveis com a dificuldade dos profissionais em se distanciarem do modelo biomédico.

Factors associated with the time to treat breast cancer in the pandemic period: an observational study / Factores relacionados al tiempo para tratamiento del cáncer de la mama en período pandémico: estudio observacional / Fatores associados ao tempo para tratamento do câncer de mama em período pândemico: estudo observacional

ABSTRACT Objectives: to analyze the factors associated with the time to surgical treatment for breast cancer in patients seen at a reference mastology outpatient clinic in the State of Ceará. Methods: analytical, longitudinal study with medical charts from the Mastology Outpatient Clinic of Assis Chateaubriand Maternity School. We used 140 medical charts of breast cancer patients with surgeries performed during the pandemic. Results: the study evidenced associations between schooling and shorter time to treatment in patients who underwent biopsy before the first outpatient visit (p = 0.026; OR: 0.16; CI = 0.03-0.85); in the group who had the biopsy performed by the outpatient clinic, was associated the type of tumor (p = 0.019) and neoadjuvant therapy (p = 0.000). Conclusions: the lesser educational level, tumor type, and use of neoadjuvant therapy were factors associated with the time to treatment during the pandemic period.

RESUMEN Objetivos: analizar los factores relacionados al tiempo para tratamiento quirúrgico del cáncer de mama en pacientes atendidas en ambulatorio de mastología de referencia en el estado de Ceará. Métodos: estudio analítico, longitudinal, realizado con prontuarios del Ambulatorio de Mastología de la Maternidad Escuela Assis Chateaubriand. Fueron utilizados 140 prontuarios de pacientes con cáncer de mama con cirugías realizadas durante el período pandémico. Resultados: el estudio evidenció relaciones entre la escolaridad y el menor tiempo para tratamiento en las pacientes que realizaron biopsia antes de la primera consulta ambulatoria (p = 0,026; OR: 0,16; IC = 0,03-0,85); en el grupo que realizó la biopsia por el ambulatorio, estuvieron relacionados el tipo de tumor (p = 0,019) y la neoadyuvancia (p = 0,000). Conclusiones: el menor nivel educacional, el tipo de tumor y la utilización de la neoadyuvancia fueron factores relacionados al tiempo para tratamiento durante el período pandémico.

RESUMO Objetivos: analisar os fatores associados ao tempo para tratamento cirúrgico do câncer de mama em pacientes atendidas em ambulatório de mastologia de referência no estado do Ceará. Métodos: estudo analítico, longitudinal, realizado com prontuários do Ambulatório de Mastologia da Maternidade Escola Assis Chateaubriand. Foram utilizados 140 prontuários de pacientes com câncer de mama com cirurgias realizadas durante o período pandêmico. Resultados: o estudo evidenciou associações entre a escolaridade e o menor tempo para tratamento nas pacientes que realizaram biópsia antes da primeira consulta ambulatorial (p = 0,026; OR: 0,16; IC = 0,03-0,85); no grupo que realizou a biópsia pelo ambulatório, estiveram associados o tipo de tumor (p = 0,019) e a neoadjuvância (p = 0,000). Conclusões: o menor nível educacional, o tipo de tumor e a utilização da neoadjuvância foram fatores associados ao tempo para tratamento durante o período pandêmico.

Alcohol preparation consumption for hand hygiene in outpatient clinics and Day Hospitals: an integrative review / Consumo de preparação alcoólica para higienização das mãos em ambulatórios e Hospitais-Dia: revisão integrativa / Consumo de preparados alcohólicos para higiene de manos en Hospitales-Día y ambulatorios: revisión integradora

Background and Objective: the alcoholic preparation consumption indicator is a measure that can help monitor compliance with hand hygiene, however there is no guidance regarding the profile for application of consumption reference published by the World Health Organization for many health institutions. Thus, the study sought information available in scientific literature to support the definition of alcohol preparation consumption for hand hygiene in outpatient clinics and Day Hospitals. Method: an integrative review for the period between 2010 and 2021, conducted in the Scopus, Web of Science, SciELO, PubMed/MEDLINE, Cumulative Index to Nursing and Allied Health Literature, Database on Nursing and Latin American and Caribbean Literature on Health Sciences databases, through the Virtual Health Library. Five articles were selected, being divided into two categories: Milliliters of alcoholic preparation for each hand hygiene, identifying the expected average volume of 3 ml, and Consumption of alcohol-based hand rub per patient-day, observing the prevalence of studies in general hospitals. A study brought the perspective regarding consumption in a Nursing Home. Conclusion: in the review, no articles related to outpatient clinics and Day Hospitals were found. The selected studies demonstrate that alcohol preparation consumption for hand hygiene is different depending on the profile of the sector and the patient treated and that both the minimum volume for each hand hygiene and the opportunities are not considered for analysis of the indicator.(AU)

Justificativa e Objetivo: o indicador de consumo de preparação alcoólica é uma medida que pode auxiliar no monitoramento da adesão à higienização das mãos, entretanto não existe direcionamento quanto ao perfil para aplicação da referência de consumo publicada pela Organização Mundial da Saúde para muitas instituições de saúde. Assim, o estudo buscou analisar as informações disponíveis na literatura científica para subsidiar a definição do consumo de preparação alcoólica para higienização das mãos em instituições ambulatoriais e Hospitais-Dia. Método: revisão integrativa referente ao período entre 2010 e 2021, realizada nas bases de dados Scopus, Web of Science, SciELO, PubMed/MEDLINE, Cumulative Index to Nursing and Allied Health Literature, Banco de Dados em Enfermagem e Literatura Latino-Americana e do Caribe em Ciências da Saúde, através da Biblioteca Virtual em Saúde. Foram selecionados cinco artigos que abordam o tema, sendo divididos em duas categorias: Mililitros de preparação alcoólica para cada higienização das mãos, identificando-se o volume médio previsto de 3 ml, e Consumo de preparação alcoólica por paciente/dia, observando-se a prevalência de estudos em hospitais gerais. Um estudo trouxe a perspectiva referente ao consumo em uma Instituição de Longa Permanência. Conclusão: na revisão, não foram encontrados artigos relacionados a ambulatórios e Hospitais-Dia. Os estudos selecionados demonstram que o consumo de preparação alcóolica é diferente dependendo do perfil do setor e do paciente atendido e que tanto o volume mínimo para cada higienização das mãos quanto as oportunidades geralmente não são considerados para análise do indicador.

Justificación y Objetivos: el indicador de consumo de preparados alcohólicos es una medida que ayuda a monitorear la adherencia a la higiene de manos, pero no existe una orientación respecto al perfil de aplicación de la referencia publicada por la Organización Mundial de la Salud para muchas instituciones de salud. Así, el estudio buscó información disponible en la literatura científica para sustentar la definición del consumo de preparados alcohólicos en instituciones ambulatorias y Hospitales Día. Método: una revisión integrativa para el período comprendido entre 2010 y 2021, realizada en bases de datos Scopus, Web of Science, SciELO, PubMed/MEDLINE; Cumulative Index to Nursing and Allied Health Literature, Base de Datos de Enfermería y Literatura Latinoamericana y del Caribe en Ciencias de la Salud, a través de la Biblioteca Virtual en Salud. Se seleccionaron cinco artículos que abordaban el tema y se dividieron en dos categorías: Mililitros de preparación alcohólica para cada higiene de manos, identificando el volumen promedio esperado de 3 ml, y Consumo de preparación alcohólica por paciente-día, observando la prevalencia de estudios en hospitales generales. Un estudio trajo la perspectiva sobre el consumo en una Institución de Larga Estancia. Conclusión: en la revisión, no se encontraron artículos relacionados con ambulatorios y Hospitales Día. Los estudios seleccionados demuestran que el consumo de preparados alcohólicos para la higiene de manos es diferente según el perfil del sector y del paciente tratado y que tanto el volumen mínimo como las oportunidades no suelen ser considerados para el análisis del indicador.(AU)

Trend in hospitalizations due to ambulatory care-sensitive conditions in the Federal District / Tendencia de las internaciones por condiciones sensibles a la atención primaria de salud en Distrito Federal / Tendência das internações por condições sensíveis à atenção primária à saúde no Distrito Federal

ABSTRACT Objectives: to analyze the trend, according to sex, of Ambulatory Care-Sensitive Conditions in the Primary Health Care of the Federal District, from 2009 to 2019. Methods: ecological trend study using ACSC hospitalization data available in the Hospitalization System of the Single Health System. The Prais-Winsten method was used to calculate the annual rate variation, expressed in percentages. The dependent variable was the logarithm of the rates, and the independent one, the years in the time series. Results: the Federal District registered 2,103,951 general hospitalizations, 16.4% of which were due to Ambulatory Care-Sensitive Conditions. Males had a higher rate of hospitalization in the period, and both sexes showed a stationary trend. Conclusions: the time trend of Ambulatory Care- Sensitive Conditions was stationary, but further studies are necessary regarding primary health care coverage.

RESUMEN Objetivos: analizar tendencia de Internaciones por Condiciones Sensibles a la Atención Primaria por sexo en Distrito Federal desde 2009 a 2019. Métodos: estudio ecológico de tendencia con datos de ICSAP disponibles en el Sistema de Internaciones Hospitalarias del Sistema Único de Salud. Utilizado método de Prais-Winsten para el cálculo de la variación porcentual anual de las tasas. La variable dependiente fue el logaritmo de las tasas, y la independiente, los años de la serie temporal. Resultados: Distrito Federal registró 2.103.951 internaciones generales, siendo 16,4% Internaciones por Condiciones Sensibles a la Atención Primaria. El sexo masculino obtuvo la mayor tasa de internación en todo el periodo y hubo tendencia estacionaria tanto para el sexo masculino mientras el femenino. Conclusiones: las tendencias temporales de las Internaciones por Condiciones Sensibles a la Atención Ambulatoria mostradas estacionarias, pero resaltada la necesidad de estudios de correlación con la cobertura de la atención primaria de salud.

RESUMO Objetivos: analisar a tendência das Internações por Condições Sensíveis à Atenção Primária por sexo no Distrito Federal, no período de 2009 a 2019. Métodos: estudo ecológico de tendência com dados de ICSAP disponíveis no Sistema de Internações Hospitalares do Sistema Único de Saúde. Utilizou-se o método de Prais-Winsten para o cálculo da variação percentual anual das taxas. A variável dependente foi o logaritmo das taxas; e a variável independente, os anos da série temporal. Resultados: o Distrito Federal registrou 2.103.951 internações gerais, sendo 16,4% Internações por Condições Sensíveis à Atenção Primária. O sexo masculino obteve a maior taxa de internação em todo o período, e houve tendência estacionária tanto para o sexo masculino quanto para o sexo feminino. Conclusões: as tendências temporais das Internações por Condições Sensíveis à Atenção Primária mostraram-se estacionárias, porém ressalta-se a necessidade de estudos de correlação com a cobertura da Atenção Primária à Saúde.

Satisfacción del usuario externo en un hospital peruano durante la pandemia por covid-19 / External user satisfaction in a peruvian hospital during the covid-19 pandemic

INTRODUCCIÓN: la pandemia por la COVID-19 provocó desafíos abrumadores en la prestación de servicios de atención médica a nivel mundial de diversas maneras. Por lo que la calidad de la atención durante la pandemia podría haberse visto afectada. OBJETIVO: determinar la satisfacción del usuario externo sobre la calidad de atención en el Hospital de Pampas (Huancavelica, Perú) en el contexto de pandemia durante enero a marzo de 2021. MATERIALES Y MÉTODOS: estudio de diseño del tipo pretest-postest de un solo grupo. La muestra estudiada fue de 114 usuarios del Hospital de Pampas en el contexto de pandemia por COVID-19. Para valorar la satisfacción se utilizó el cuestionario SERVQUAL, conformado por 22 preguntas de expectativas, entregadas al usuario minutos antes de su ingreso a consulta y 22 preguntas de percepciones, evaluadas luego de que el paciente fuera atendido. RESULTADOS: el mayor número de pacientes fue del género femenino (66,67%), el rango etario que predominó fue de 30 a 59 años (53,51%), la mayoría (92,98%) cuenta con Seguro Integral de Salud y el tipo de usuario más frecuente son continuadores (76,32%). Se obtuvo una satisfacción global de 56,20% que dependen básicamente de las dimensiones de la calidad: seguridad (60,75%), empatía (61,58%) y aspectos tangibles (63,38%). CONCLUSIÓN: el porcentaje de satisfacción de la calidad del usuario externo fue de 56,20%. Se debe seguir mejorando en las dimensiones con buena satisfacción e implementar estrategias para los niveles de insatisfacción.

INTRODUCTION: the COVID-19 pandemic has brought daunting challenges to the delivery of healthcare services globally in a variety of ways. So, the quality of care during the pandemic could have been affected. OBJECTIVE: to determine the satisfaction of the external user regarding the quality of care at the Pampas Hospital (Huancavelica, Peru) in the context of a pandemic from January to March 2021. MATERIALS AND METHODS: single group pretest-posttest design study. The sample studied was 114 users of the Pampas Hospital in the context of the COVID-19 pandemic. To assess satisfaction, the SERVQUAL questionnaire was used, made up of 22 questions on expectations, given to the user minutes before entering the consultation and 22 questions on perceptions, evaluated after the patient was seen. RESULTS: the largest number of patients was female (66.67%), the predominant age range was 30 to 59 years (53.51%), most (92.98%) have Comprehensive Health Insurance. and the most frequent type of user are continuers (76.32%). An overall satisfaction of 56.20% was obtained, which basically depends on the dimensions of quality: security (60.75%), empathy (61.58%) and tangible aspects (63.38%). CONCLUSION: the percentage of satisfaction with the quality of the external user was 56.20%. You must continue to improve in the dimensions with good satisfaction and implement strategies for the levels of dissatisfaction.

Guía de implementación de la atención farmacéutica mediante Telefarmacia para profesionales y pacientes / Implementation of pharmaceutical care through Telepharmacy: A guide for professionals and patients

Objetivo: Desarrollar una guía práctica sobre atención farmacéuticamediante Telefarmacia para profesionales y pacientes, en cada uno desus ámbitos de aplicación. Definir en qué consiste, las herramientas utilizadas, los potenciales beneficios y las claves para facilitar su comprensión.Método: Entre diciembre de 2020 y enero de 2021, la Junta directivade la Sociedad Española de Farmacia Hospitalaria, junto con coordinadores del proyecto “Mapa Estratégico para la Atención al PacienteExterno”, diseñaron una estrategia para favorecer el desarrollo y expansión de la Telefarmacia en España. Esta estrategia incluyó cuatro líneasde actuación. Para el desarrollo de la primera, en marzo de 2021 sellevó a cabo una convocatoria dirigida a los socios de la SociedadEspañola de Farmacia Hospitalaria con objeto de desarrollar siete documentos de apoyo metodológico destinados a cubrir las necesidades parala implantación de la Telefarmacia, entre las cuales se consideraron comoclaves el desarrollo de una guía específica para profesionales y otra parapacientes. Las guías se desarrollaron en cuatro fases entre mayo y octubrede 2021: revisión de literatura, entrevistas de consenso, desarrollo de talleres de trabajo online y debate y, por último, elaboración y validación de los documentos finales. Una vez elaborado el borrador definitivose llevó a cabo una valoración pública de sugerencias y alegacionesdurante un mes, así como una presentación al comité de pacientes de laSociedad Española de Farmacia Hospitalaria.(AU)

Objective: To provide a practical guide for the implementation and useof Pharmaceutical Care through Telepharmacy by healthcare professionals and patients in its different scopes of application. To establish a definition of Telepharmacy and describe the technological tools necessary,advantages, and keys to facilitating its implementation.Method: Between December 2020 and January 2021, the Board ofDirectors of the Spanish Society of Hospital Pharmacy, along with thecoordinators of the project “Outpatient Care Strategies” (“Mapa Estratégico para la Atención al Paciente Externo”) designed a strategy to fosterthe development and expansion of Telepharmacy in Spain. This strategyinvolved four courses of action. To develop the first course of action, acall was made in March 2021 among the Spanish Society of HospitalPharmacy members to develop seven methodological guidelines. The purpose of these documents was to meet the needs for the implementationof Telepharmacy, the most relevant being the development of specificguides for professionals and patients. The guides were developed in fourstages between May and October 2021, including a literature review; consensus-based interviews, online workshops, and, finally, the draftingand validation of the final documents. Once the final draft was prepared,a public evaluation of suggestions and observations was performed for amonth. The documents were also presented to the Patient Committee of theSpanish Society of Hospital Pharmacy. (AU)

Catéteres venosos periféricos innecesarios en la zona ambulatoria de un servicio de urgencias / Unnecessary peripheral venous catheters in ambulatory emergency care

El objetivo de este estudio fue estimar la frecuencia de canalización innecesaria de catéteres venosos periféricos (CVP) en pacientes adultos atendidos en la zona ambulatoria del servicio de urgencias, y analizar potenciales factores asociados.Se realizó un estudio transversal exploratorio en un hospital de tercer nivel durante dos meses consecutivos. Se calculó la proporción de CVP insertados y no utilizados, y se relacionó con variables del paciente.A 701 pacientes se les insertó un CVP, en 103 (14,7%; IC95%: 12,1-17,3) el catéter no llegó a ser utilizado, siendo dados de alta directamente a domicilio. La edad superior a 64 años se asoció a una mayor tasa de inadecuación (19,3 vs 10,8%; p=0,002).Parece existir cierta proporción de catéteres canalizados de forma innecesaria en el área ambulatoria urgencias, lo que justificaría la implantación de programas de buenas prácticas en la valoración y selección de accesos vasculares.(AU)

The aim of this study was to estimate the frequency of unnecessary peripheral venous catheter (PVC) cannulation in adult patients attended in Ambulatory Emergency Care, and to analyse potential associated factors. An exploratory cross-sectional study was conducted in a tertiary hospital for two consecutive months. The proportion of canulated and unused PVC was calculated and related to patient variables. A PVC was cannulated in 701 patients. In 103 cases (14.7%; 95%CI: 12.1-17.3) the catheter was not used, and the patients were discharged directly home. Age over 64 was associated with a higher proportion of unsuitability (19.3% vs. 10.8%; p=0.002). There seems to be a certain proportion of catheters cannulated unnecessarily in Ambulatory Emergency Care, which would justify the implementation of good practice programmes in the assessment and selection of vascular accesses.(AU)

Protocolos para acompanhamento por telefone de pessoas com neoplasia gastrointestinal em quimioterapia / Protocolos para el acompañamiento telefónico de personas con neoplasia gastrointestinal en quimioterapia / Protocols for telephone follow-up of people with gastrointestinal cancer undergoing chemotherapy

Resumo Objetivo descrever o processo de construção e validação de conteúdo e aparência de protocolos para o acompanhamento por telefone na redução dos efeitos colaterais (inapetência, náusea e vômito, diarreia e constipação) associados à quimioterapia antineoplásica ambulatorial para pessoas com neoplasia maligna gastrointestinal. Métodos Estudo metodológico e quantitativo, realizado no período de setembro a novembro de 2020, em três etapas: realização de scoping review, construção dos protocolos e avaliação do material por especialistas. Foram desenvolvidos segundo o referencial metodológico da psicometria de Pasquali. Para avaliação de conteúdo, empregou-se a técnica de Delphi em duas rodadas (Delphi I [16 juízes] e Delphi II [12 juízes]) e, considerou-se válidos aqueles itens com Coeficiente de Validação de Conteúdo (CVC) maior que 0,80 e consenso de mais de 80,0% na técnica de Delphi. Os dados foram analisados por meio da estatística descritiva e inferencial (Teste binominal). Resultados Todos os requisitos dos protocolos alcançaram concordância entre os juízes superior a 80,0%, bem como todos os itens atingiram níveis de avaliação estatisticamente significativos. Ao final do Delphi II, os quatro protocolos se apresentaram expressivamente válidos (inapetência [CVC = 0,98]; náusea e vômito [CVC = 0,99]; diarreia [CVC = 0,99]; e, constipação [CVC = 0,98]). Conclusão O conteúdo dos protocolos demonstrou alta credibilidade e, sua adoção nas instituições de saúde, pode contribuir para o acompanhamento por telefone na redução dos efeitos colaterais (inapetência, náusea e vômito, diarreia e constipação) associados à quimioterapia antineoplásica ambulatorial para pessoas com neoplasia maligna gastrointestinal.

Resumen Objetivo Describir el proceso de construcción y validación de contenido y apariencia de protocolos para el acompañamiento por teléfono en la reducción de los efectos colaterales (inapetencia, náuseas y vómitos, diarrea y constipación) asociados a la quimioterapia antineoplásica ambulatoria para personas con neoplasia maligna gastrointestinal. Métodos Estudio metodológico y cuantitativo, realizado en el período de septiembre a noviembre de 2020, en tres etapas: realización de scoping review , construcción de los protocolos y evaluación del material por especialistas. Fueron desarrollados según el referente metodológico de la psicometría de Pasquali. Para la evaluación de contenido se utilizó la técnica de Delphi en dos rondas (Delphi I [16 jueces] y Delphi II [12 jueces]) y se consideraron válidos los ítems con Coeficiente de Validez de Contenido (CVC) superior a 0,80 y consenso superior al 80,0 % en la técnica de Delphi. Se analizaron los datos por medio da estadística descriptiva e inferencial (Prueba binominal). Resultados Todos los requisitos de los protocolos alcanzaron la coincidencia entre los jueces superior al 80,0 %, así como todos los ítems alcanzaron niveles de evaluación estadísticamente significantes. Al fin del Delphi II, los cuatro protocolos se mostraron expresivamente válidos (inapetencia [CVC = 0,98]; náuseas y vómitos [CVC = 0,99]; diarrea [CVC = 0,99]; y constipación [CVC = 0,98]). Conclusión El contenido de los protocolos demostró alta credibilidad y su adopción en las instituciones de salud, puede contribuir para el acompañamiento por teléfono en la reducción de los efectos colaterales (inapetencia, náuseas y vómitos, diarrea y constipación) asociados a la quimioterapia antineoplásica ambulatoria para personas con neoplasia maligna gastrointestinal.

Abstract Objective To describe the process of construction and validation of protocol content and appearance for telephone follow-up to reduce side effects (lack of appetite, nausea and vomiting, diarrhea and constipation) associated with outpatient antineoplastic chemotherapy for people with gastrointestinal malignancy. Methods This is a methodological and quantitative study, carried out from September to November 2020, in three stages: scoping review development, protocol construction and material assessment by experts. They were developed according to the Pasquali's psychometrics methodological framework. For content assessment, the Delphi technique was used in two rounds (Delphi I [16 judges] and Delphi II [12 judges]) and, those items with Content Validation Coefficient (CVC) were considered valid greater than 0.80 and consensus of more than 80.0% in the Delphi technique. Data were analyzed using descriptive and inferential statistics (Binominal test). Results All protocol requirements reached agreement among the judges above 80.0% as well as all items reached statistically significant levels of assessment. At the end of Delphi II, the four protocols were significantly valid (lack of appetite [CVC = 0.98]; nausea and vomiting [CVC = 0.99]; diarrhea [CVC = 0.99]; and constipation [CVC = 0.98]). Conclusion The content of the protocols demonstrated high credibility and their adoption in health institutions can contribute to telephone follow-up in reducing side effects (lack of appetite, nausea and vomiting, diarrhea and constipation) associated with outpatient antineoplastic chemotherapy for people with gastrointestinal malignancies.