Parental satisfaction with follow-up services for children with major anatomical congenital anomalies.
Child Care Health Dev
; 36(1): 101-9, 2010 Jan.
Article
em En
| MEDLINE
| ID: mdl-19719767
ABSTRACT
BACKGROUND:
Since 1999 a multidisciplinary follow-up programme for parents and children with major anatomical congenital anomalies is in place in our hospital, run by a dedicated team. The aim of the present study was to evaluate the services of this team from a parental perspective.METHODS:
Parents completed a questionnaire including open and closed questions about satisfaction with the various professional disciplines involved in the follow-up, statements on usefulness of the follow-up services and suggestions for improvement.RESULTS:
Four hundred and sixty-nine surveys were sent out, of which 71% were returned. Non-responding parents included significantly more parents of non-Dutch origin (P= 0.038) and parents who never responded to invitations for follow-up examinations (P < 0.001). Parental satisfaction differed for the various disciplines. Eighty per cent of the parents were (very) satisfied with the social worker, compared with 92% with nurses. More than half of the parents agreed that the follow-up services give peace of mind. Almost a quarter of parents, however, considered the follow-up services as redundant. The children of these parents had significantly shorter intensive care unit stay (P= 0.02), were older at the time of the questionnaire (P= 0.04), of higher socio-economic status (P= 0.001) and less likely to be of non-Dutch origin (P= 0.008). Sixty-one per cent of the parents had contacted the 24-h helpline. Ninety per cent of the parents were satisfied with the intensive care unit, almost 80% with the general ward.CONCLUSION:
Overall, parents were satisfied with the services of the follow-up team. Some parents, however, saw room for improvement related to better communication, recognizability of the team and better planning and organization.
Texto completo:
1
Coleções:
01-internacional
Base de dados:
MEDLINE
Assunto principal:
Pais
/
Anormalidades Congênitas
/
Serviços de Saúde da Criança
/
Assistência ao Convalescente
/
Comportamento do Consumidor
Tipo de estudo:
Qualitative_research
Limite:
Child
/
Humans
País/Região como assunto:
Europa
Idioma:
En
Revista:
Child Care Health Dev
Ano de publicação:
2010
Tipo de documento:
Article
País de afiliação:
Holanda