Characterizing barriers to closing cross-institutional referral loops: Workflow and information flow analysis.
Appl Ergon
; 115: 104177, 2024 Feb.
Article
em En
| MEDLINE
| ID: mdl-38016271
ABSTRACT
The specialty referral process consists of primary care clinicians referring patients to specialty consultants. This care transition requires effective care coordination and health information exchange between care teams; however, breakdowns in workflow and information flow impede "closing the referral loop" and delay or prevent referrers from receiving the consultant's "visit notes," particularly in cross-institutional referrals. This study aimed to describe and map the referral process as it occurs in clinics and identify and characterize work system barriers affecting its performance. Referrers and consultants were interviewed about their perceived workflows, barriers, and clinical outcomes to inform a workflow analysis.
Palavras-chave
Texto completo:
1
Coleções:
01-internacional
Base de dados:
MEDLINE
Assunto principal:
Encaminhamento e Consulta
/
Instalações de Saúde
Limite:
Humans
Idioma:
En
Revista:
Appl Ergon
Ano de publicação:
2024
Tipo de documento:
Article
País de afiliação:
Estados Unidos