Using Teleneurology to Deliver Chronic Neurologic Care to Rural Veterans: Analysis of the First 1,100 Patient Visits.

BACKGROUND: A challenge confronting the United States is delivery of quality specialty healthcare to citizens living in rural areas. INTRODUCTION: The Veterans Administration (VA) developed a large national telehealth network to address 5.2 million rural veterans. New Mexico's Albuquerque VA Neurology Service developed a teleneurology program for their rural veterans. This article analyzes our first 1,100 teleneurology patient visits. MATERIALS AND METHODS: Veterans living in remote areas of New Mexico, southern Colorado, eastern Arizona, and western Texas were offered follow-up teleneurology care at 16 rural VA community-based outpatient clinics (CBOCs) following an initial evaluation at the Albuquerque VA neurology outpatient clinic. Surveys were sent after all teleneurology visits focused on quality of care, ease of communication, satisfaction, and staff's ability to deliver same quality care as in person. Problems encountered, differences between face-to-face clinics and teleneurology, and cost savings were examined. RESULTS: Regarding the 701 (64%) returned surveys, we found 90% perceived they received good care, 91% felt there was good communication, 88% liked the convenience, and 87% reported they desired to continue teleneurology care. Ninety-six percent reported saving time, money, or both through CBOC visits instead of driving to Albuquerque. DISCUSSION: All providers felt that they could deliver excellent care through teleneurology. We found emergency room visits for neurologic problems was similar for both groups. CONCLUSIONS: Our rural veteran patients and neurology staff overwhelmingly found high quality patient care can be delivered via teleneurology for a variety of chronic neurologic problems and was comparable to care delivered in neurology face-to-face clinics.

Drug interaction alerts in software--what do general practitioners and pharmacists want?

OBJECTIVE: To explore Australian general practitioners' and pharmacists' preferences in relation to content, format and usability of drug interaction alerts in prescribing and dispensing software. DESIGN, PARTICIPANTS AND SETTING: Surveys that sought opinions on drug interaction decision support were mailed to a random sample of GPs and community pharmacists (1000 of each) in June 2010. MAIN OUTCOME MEASURES: Usefulness of various components of drug interaction information; preferred format of drug interaction alerts; levels of agreement on the value of various usability features; aspects of drug interaction decision support users would most like to change. RESULTS: Surveys were returned by 219 GPs and 170 pharmacists. Of the 191 GPs and 138 pharmacists included in the analysis, the vast majority considered severity, clinical effects and management advice to be mostly or sometimes useful in drug interaction alerts. The most popular drug interaction alert format--favoured by 131 GPs (69%) and 115 pharmacists (83%)--was one with headings and one or two succinct bullet points under each. The vast majority of respondents also wanted to be able to differentiate drug interaction alerts by severity, and a majority agreed that it should be made more difficult to override alerts for severe interactions and that it should be mandatory to provide a reason for doing so. CONCLUSIONS: GPs and pharmacists want drug interaction alert information to be relevant, useful, concise, and easy to read and comprehend. Software vendors and knowledge providers could improve drug interaction decision support by making changes to the content and format of drug interaction alerts according to our recommendations.