[Communicating the benefits and risks of vaccination: a focus on the PFCC (Patient and Family Centered Care) approach]. / I segreti della comunicazione in ambito vaccinale.

In recent years an important reduction in the access to vaccination was noticed in Italy. Health care workers involved in health promotion must necessarily find new strategies to overcome the mistrust of the population. The application of some instruments of counselling in the vaccination field can improve the therapeutic alliance, making users to take the best decisions for their own wellness. The approach called Patient- and Family-Centered Care includes the relational processes within the skills of the health care worker.