Se establece un plan de intervención consistente en organización de la cita, evaluación de la actividad asistencial antes y después de la intervención, de la satisfacción de los usuarios con la medida adoptada y de la atención recibida.
Resultados:
Con la gestión de la agenda de consulta, disminuye la consulta a demanda, aumenta la concertada (la presión asistencial se mantiene) y el usuario percibe que disminuye el tiempo de espera.
Conclusiones:
Se racionaliza la actividad asistencial y se consigue una adecuada satisfacción del usuario, al mejorar su acceso al sistema
Introduction:
Heavy caseload is a significant concern to primary care physicians. The use of consultations can be reduced through the application of strategies directed at the user, the health professional and the organization. One of these strategies is consultation management.
Objective:
To improve the dynamics of family medicine consultations through demand rationalization, improved accessibility and user satisfaction. Material and
method:
An intervention plan was implemented. The intervention consisted of appointment organization, evaluation of caseload before and after the intervention, the degree of user satisfaction with the adopted measures, and evaluation with the care received.
Results:
Consultation management decreased demand and increased scheduled consultations (activity was maintained constant), while users perceived a decrease in waiting time.
Conclusions:
Healthcare activity can be rationalized through appropriate consultation management. Moreover, improved accessibility to the system leads to good user satisfaction
