Expert communication training for providers in community health centers.

ABSTRACT

BACKGROUND: Community health center (CHC) clinicians describe significant challenges in delivering care for populations with complex health needs. INTERVENTION A three-workshop series was presented to 102 providers working in CHCs. Training focused on four areas identified through online needs assessment challenging interactions; patient perspective; health literacy; and motivational interviewing. EVALUATION METHODS: A retrospective pre-post evaluation measured self-perceived change in content knowledge in all four areas. Participants documented commitments to change behaviors across workshops, which were analyzed for recurring themes. RESULTS: Paired t-tests documented improvement in all four content areas. Content analysis of commitments yielded four themes empowering patients, structuring care, understanding patients, and reflecting purposefully. Of the sixty-eight percent of participants responding to post-workshop queries about their commitments (n=70), 94% report having fully implemented changes in practice behavior or planning to do so. CONCLUSIONS: Providers at CHCs benefit from opportunities to learn and reflect together about communication challenges in practice.