Leveraging health information helpline to sustain health-care delivery during the COVID pandemic: Experiences from a State in Eastern India.
Indian J Public Health
; 67(1): 28-34, 2023.
Article
en En
| MEDLINE
| ID: mdl-37039202
ABSTRACT
Background:
The unprecedented demands on health-care systems due to the COVID-19 pandemic made countries including India to switch toward alternative modes of health-care delivery.Objectives:
The aim of this study was to describe the various COVID-related services delivered through 104 health information helpline (HIHL), located in Jharkhand during the pandemic.Methods:
The de-identified secondary data from February 2020 to December 2021 related to COVID services delivered through HIHL were analyzed.Results:
There was a significant increase in the COVID call volume during the first as well as the second wave. The HIHL has been able to guide the callers on testing, home isolation and follow-up, home-based teleconsultation, vaccination, timely referral, and support with logistic-related information.Conclusion:
The 104 HIHL has played a critical role in sustaining health-care delivery during the pandemic, combating the "infodemic" and guiding the general public by providing authentic information.Palabras clave
Texto completo:
1
Bases de datos:
MEDLINE
Asunto principal:
COVID-19
Límite:
Humans
País/Región como asunto:
Asia
Idioma:
En
Revista:
Indian J Public Health
Año:
2023
Tipo del documento:
Article
País de afiliación:
India