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Human-AI teaming: leveraging transactive memory and speaking up for enhanced team effectiveness.
Bienefeld, Nadine; Kolbe, Michaela; Camen, Giovanni; Huser, Dominic; Buehler, Philipp Karl.
Afiliación
  • Bienefeld N; Work and Organizational Psychology, Department of Management, Technology, and Economics, ETH Zürich, Zurich, Switzerland.
  • Kolbe M; Institute of Intensive Care Medicine, University Hospital Zurich, Zurich, Switzerland.
  • Camen G; Institute of Intensive Care Medicine, University Hospital Zurich, Zurich, Switzerland.
  • Huser D; Institute of Intensive Care Medicine, University Hospital Zurich, Zurich, Switzerland.
  • Buehler PK; Institute of Intensive Care Medicine, University Hospital Zurich, Zurich, Switzerland.
Front Psychol ; 14: 1208019, 2023.
Article en En | MEDLINE | ID: mdl-37599773
In this prospective observational study, we investigate the role of transactive memory and speaking up in human-AI teams comprising 180 intensive care (ICU) physicians and nurses working with AI in a simulated clinical environment. Our findings indicate that interactions with AI agents differ significantly from human interactions, as accessing information from AI agents is positively linked to a team's ability to generate novel hypotheses and demonstrate speaking-up behavior, but only in higher-performing teams. Conversely, accessing information from human team members is negatively associated with these aspects, regardless of team performance. This study is a valuable contribution to the expanding field of research on human-AI teams and team science in general, as it emphasizes the necessity of incorporating AI agents as knowledge sources in a team's transactive memory system, as well as highlighting their role as catalysts for speaking up. Practical implications include suggestions for the design of future AI systems and human-AI team training in healthcare and beyond.
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Texto completo: 1 Bases de datos: MEDLINE Tipo de estudio: Observational_studies Idioma: En Revista: Front Psychol Año: 2023 Tipo del documento: Article País de afiliación: Suiza

Texto completo: 1 Bases de datos: MEDLINE Tipo de estudio: Observational_studies Idioma: En Revista: Front Psychol Año: 2023 Tipo del documento: Article País de afiliación: Suiza