Improving access for community health and sub-acute outpatient services: protocol for a stepped wedge cluster randomised controlled trial.

BACKGROUND: Waiting lists for treatment are common in outpatient and community services, Existing methods for managing access and triage to these services can lead to inequities in service delivery, inefficiencies and divert resources from frontline care. Evidence from two controlled studies indicates that an alternative to the traditional "waitlist and triage" model known as STAT (Specific Timely Appointments for Triage) may be successful in reducing waiting times without adversely affecting other aspects of patient care. This trial aims to test whether the model is cost effective in reducing waiting time across multiple services, and to measure the impact on service provision, health-related quality of life and patient satisfaction. METHODS/DESIGN: A stepped wedge cluster randomised controlled trial has been designed to evaluate the impact of the STAT model in 8 community health and outpatient services. The primary outcome will be waiting time from referral to first appointment. Secondary outcomes will be nature and quantity of service received (collected from all patients attending the service during the study period and health-related quality of life (AQOL-8D), patient satisfaction, health care utilisation and cost data (collected from a subgroup of patients at initial assessment and after 12 weeks). Data will be analysed with a multiple multi-level random-effects regression model that allows for cluster effects. An economic evaluation will be undertaken alongside the clinical trial. DISCUSSION: This paper outlines the study protocol for a fully powered prospective stepped wedge cluster randomised controlled trial (SWCRCT) to establish whether the STAT model of access and triage can reduce waiting times applied across multiple settings, without increasing health service costs or adversely impacting on other aspects of patient care. If successful, it will provide evidence for the effectiveness of a practical model of access that can substantially reduce waiting time for outpatient and community services with subsequent benefits for both efficiency of health systems and patient care. TRIAL REGISTRATION: Australian and New Zealand Clinical Trials Registry ACTRN12615001016527 . Approved 15/9/2015.

The development and evaluation of an inpatient palliative care admission triage tool.

BACKGROUND: An increased demand for palliative care services has been demonstrated, in part due to an aging population and an enhanced role of palliative care in nonmalignant illness. In particular, there is a demand for inpatient palliative care unit beds, with several services now creating waiting lists for admission. The aim of this study was to explore the development, implementation, and outcomes following the introduction of an inpatient palliative care admission triage tool. METHODS: The study consisted of two phases: (1) a developmental phase, in which a purposive-sampled group participated in a series of semistructured discussions to determine the clinical and administrative criteria relevant for consideration of admission priority and (2) an implementation and evaluation phase. This second phase consisted of a 3-month trial of the tool at two inpatient palliative care units (involving three separate campuses), with subsequent evaluation of quantitative and qualitative data related to admission processes. RESULTS: Of the 234 patients, there was a suggestion that those with less urgent needs indicated by a low admission score spent more time on the waiting list. Subsequent qualitative analysis demonstrated acceptance of the tool by clinicians, who stated it supported the decision-making processes, and was a useful education aid. CONCLUSION: This study represents the first reported attempt to define the priorities for a waiting list for admission to palliative care units, and demonstrates its utility in providing a transparent process for palliative care units to manage the competing needs of patients referred for care.