Village health volunteers' social capital related to their performance in Lao People's Democratic Republic: a cross-sectional study.

BACKGROUND: Improving the performance of community health workers (CHWs) is a global issue. The relationship between CHWs and their community may impact their performance. In Lao People's Democratic Republic (Lao PDR), CHW are called village health volunteers (VHV). Lao PDR has a problem with VHV inactivity, especially in rural areas. This study focused on which aspects of social capital are related to VHV performance. METHODS: This research represents a cross-sectional study with a quantitative survey based primarily on interviews using a semi-structured questionnaire. Interviews were conducted with 149 VHVs living and working in the Sepon District. VHV performance evaluation was measured with scores on a 5-point scale, and the cutoff point for designating performance as good or poor was set at the median score. This evaluation of VHV performance was conducted as a self-evaluation by VHVs and by health center staff who were supervisors of the VHVs. Measurement of social capital was accomplished using the short version of the Adapted Social Capital Assessment Tool (SASCAT). For statistical analyses, logistic regression was used to calculate adjusted odds ratios (OR) and 95% confidence intervals (CI). RESULTS: The results of multiple logistic regression adjusted by moderator variables showed that citizenship activities in the structural social capital component of SASCAT were significantly related to performance in self-evaluation by VHVs (adjusted OR: 2.10, 95% CI: 1.19-3.71) and the evaluations by health center staff (adjusted OR: 1.67, 95% CI: 1.01-2.77). Support from groups (adjusted OR: 1.87, 95% CI: 1.27-2.76) and cognitive social capital (adjusted OR: 7.48, 95% CI: 2.14-26.10) were found to be significantly associated but only for VHV self-evaluation. CONCLUSIONS: The results suggest that individuals who interact with important figures in the community and who cooperate with other villagers whenever problems arise, i.e., have social capital, exhibit good performance as VHVs. These findings suggest that increasing citizenship activities could increase the retention rate of CHWs and help improve their performance. Citizenship activities could also be used as a predictive indicator when selecting new CHWs.

Successful mobile phone network-based approach to integration of the health care system in rural Laos: strengthening lay health worker performance.

INTRODUCTION: Little has been reported regarding how the effects of mobile phone-based improvements to healthcare worker communications may improve the activities of lay health workers, who form the crucial bridge between the official healthcare system and rural/remote communities. The objective of this study was to establish and assess the usefulness of a mobile phone-based communication network between village health volunteers (VHVs) and their supervisors in a rural district of Laos. METHODS: This study involved 154 villages out of a total of 158 villages located in Xepone district, Laos. Mobile phones with pre-paid cards were provided to 154 VHVs and 11 VHV supervisors; all were trained in the use of the phones and instructed to use the provided phone ad libitumfor work purposes. The supervisors recorded how or whether VHVs submitted their regular monthly vital event surveillance report and also took note of information pertaining to subject(s) discussed in the phone calls, whenever a call was made to or received from a VHV. RESULTS: In the 6-month period following mobile phone distribution, the group of supervisors received a total of 364 calls from VHVs. The most common purposes for the calls were the delivery of the monthly report; the second-most frequent purpose was the seeking of advice on case management, vitamin A distribution and delivery. The group of supervisors together made a total of 478 calls to VHVs during the 6-month period; the most frequent purpose was to request the monthly report and, second-most frequently, to inform in advance the scheduling of meetings, training, and outreach activities such as immunizations and health check-ups. Compared to the baseline, the number of villages with VHV submissions of monthly vital event surveillance reports significantly increased from 79 (51.3%) to 127 (82.5%) at 6 months after phone distribution. This increase was maintained at the 1-year time point (81.2%). CONCLUSION: The district-wide mobile phone communication network facilitated regular reporting, the seeking of advice, and the delivery of information regarding scheduling of various activities. The improved frequency and quality of communications has strong potential to translate into an improvement in health outcomes of people living in geographically remote and rural communities.