Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between average-looking and attractive-looking employees?

Wu, Gang; Liang, Lifang; Gursoy, Dogan

Wu, Gang; Liang, Lifang; Gursoy, Dogan.

Afiliação

Wu G; School of Business Administration, Southwestern University of Finance and Economics, Chengdu 611130, China.
Liang L; School of Hospitality Management, Shanghai Business School, Shanghai 201400, China.
Gursoy D; School of Hospitality Business Management, Carson College of Business, Washington State University, Pullman, WA 99164, USA.

Int J Hosp Manag ; 97: 102996, 2021 Aug.

Article em En | MEDLINE | ID: mdl-36540069

Palavras-chave

COVID-19; Customer satisfaction; Employee attractiveness; Facemasks; Moderating effects; Physical attractiveness

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Texto completo: 1 Base de dados: MEDLINE Idioma: En Revista: Int J Hosp Manag Ano de publicação: 2021 Tipo de documento: Article País de afiliação: China

Texto completo

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XML

PubMed Links

Buscar no Google

Texto completo: 1 Base de dados: MEDLINE Idioma: En Revista: Int J Hosp Manag Ano de publicação: 2021 Tipo de documento: Article País de afiliação: China