Identifying performance indicators to measure overall performance of telephone triage - a scoping review.

Vainio, Hanna; Soininen, Leena; Castrén, Maaret; Torkki, Paulus

Vainio, Hanna; Soininen, Leena; Castrén, Maaret; Torkki, Paulus.

Afiliação

Vainio H; Department of Emergency Medicine and Services, Helsinki University and Helsinki University Hospital, Helsinki, Finland.
Soininen L; DigiFinland Ltd., University of Helsinki, Helsinki, Finland.
Castrén M; Emergency Medicine, Department of Emergency Medicine and Services, Helsinki University and Helsinki University Hospital, Helsinki, Finland.
Torkki P; Department of Public Health, University of Helsinki, Helsinki, Finland.

Scand J Prim Health Care ; 42(1): 38-50, 2024 Mar.

Article em En | MEDLINE | ID: mdl-38078730

Assuntos

Satisfação do Paciente; Triagem; Humanos; Triagem/métodos; Cooperação do Paciente; Telefone

Palavras-chave

Emergency medical services; organizational performance; performance measurement; primary healthcare; telephone triage

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Texto completo: 1 Base de dados: MEDLINE Assunto principal: Triagem / Satisfação do Paciente Tipo de estudo: Systematic_reviews Limite: Humans Idioma: En Revista: Scand J Prim Health Care Ano de publicação: 2024 Tipo de documento: Article País de afiliação: Finlândia

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