[Primary Health Care users' satisfaction in the Federal District: the importance of timely access and home visits]. / Satisfação do usuário da Atenção Primária no Distrito Federal: a importância do acesso oportuno e da visita domiciliar.

The aim of this cross-sectional study was to analyze user satisfaction in relation to Primary Health Care services in the Federal District and its associated factors. A total of 4,476 users of the 62 existing Family Health Strategy Teams from the Eastern Health Region were included; a pre-tested questionnaire with open and closed questions was applied. As for the "General Satisfaction Level" 54.9% of users were Satisfied and 23.0% Very Satisfied. For this outcome there was less satisfaction in cases that the user didn´t receive the care he sought for (OR 12.1 p=0.01); did not receive a home visit (OR 1.7 p=0.01); is female (OR 1.2 p=0.01) and declared to be non-white (OR 0.77 p=0.021). The "Chance to recommend the Health Unit" was: High (43.4%) and Very High (17.7%). Similarly, the lower chance to recommend was associated with no care received (OR 5.1 p=0.01) and absence of home visit (OR 1.5 p=0.01); there was no association with sociodemographic variables. Evidence showed that health services are satisfactory for most users. The study provides evidence regarding the importance of having the complete Family Health Strategy team and of expanding home visit.

Foco na satisfação dos usuários como estratégia participativa para fomentar o acesso e a qualidade da Atenção Primária à Saúde do Distrito Federal / Focus on client satisfaction as a participatory strategy to promote access and quality of Primary Health Care in the Federal District

Resumo Para construir uma Atenção Primária à Saúde de qualidade deve-se considerar atributos essenciais e participação social. Este estudo, norteado pelo compromisso da saúde coletiva de fomentar processos de cogestão a partir de estratégias participativas, teve como objetivo compreender a percepção dos usuários sobre o atendimento recebido e o funcionamento de sua Unidade Básica de Saúde. O estudo transversal, qualitativo, de caráter exploratório-descritivo realizou a coleta de dados em 25 unidades de saúde urbanas e rurais do Distrito Federal, entre agosto de 2018 e fevereiro de 2019. Para elaborar este artigo, foram utilizadas as respostas a uma pergunta aberta de um questionário semiestruturado. Nelas, os usuários fizeram sugestões ou queixas a respeito dos serviços de saúde prestados. As respostas foram analisadas utilizando o software AtlasTI e sistematizadas em categorias temáticas. Ao final, foram organizadas nas seguintes categorias: elenco de profissionais, turnos de funcionamento, serviços disponíveis e infraestrutura. A escuta qualificada dos usuários permite conhecer as singularidades dos serviços para o planejamento e a construção de um modelo de atenção comprometido com o ato de cuidar, na perspectiva dos atores que compõem os territórios de saúde.

Abstract Quality in Primary Health Care can only be endured by considering essential attributes and social participation. This study, guided by collective health and its commitment to foster co-management processes based on participatory strategies, examined user perception regarding the care received and the functioning of their Basic Health Unit. A cross-sectional, qualitative, descriptive exploratory study was conducted with data collected at 25 urban and rural Primary Health Units in the Federal District, between August 2018 and February 2019, using a validated semi-structured questionnaire. Answers were analyzed using the AtlasTI software and grouped into the following thematic categories: professional staff, working shifts, available services and infrastructure. Qualified listening to users allows us to know the singularities of the services for planning and building a care model committed to the act of caring, from the perspective of health care users.

O Programa Saúde na Escola no Distrito Federal antes e durante a pandemia da Covid-19 / The School Health Program in the Federal District, Brazil, before and during the COVID-19 pandemic

RESUMO Esta pesquisa do tipo exploratória descritiva objetivou analisar a execução do Programa Saúde na Escola (PSE) no Distrito Federal, no período anterior e durante a pandemia da Covid-19. Os dados foram produzidos de fevereiro a abril de 2022 mediante pesquisa documental e aplicação de questionário on-line a profissionais das equipes de Atenção Primária à Saúde (APS), no âmbito do Programa de Qualificação da Atenção Primária do Distrito Federal (QualisAPS). Foram acessados os bancos de dados do Instituto Nacional de Estudos e Pesquisas Educacionais Anísio Teixeira, do Sistema de Informação para a Atenção Básica e da Plataforma QualisAPS sobre as ações desenvolvidas de 2018 a 2021, a estruturação do programa e a sua inclusão nos planos de ação das equipes de saúde da família e saúde bucal. Por meio de estatística descritiva e análise de conteúdo, evidenciaram-se ampliação da adesão das escolas ao Programa e predominância de registros referentes à temática saúde bucal e verificação vacinal nos dois períodos, mas com redução quantitativa em decorrência da pandemia. A realidade do Distrito Federal desvela que a inter-relação do PSE com a APS e o apoio do QualisAPS favorecem um processo contínuo de planejamento trazendo perspectivas de fortalecimento das ações.

ABSTRACT This exploratory descriptive research aims to analyze the implementation of the School Health Program in the Federal District, in the period before and during the COVID-19 pandemic. The data were produced from February to April 2022 through documentary research and application of an online questionnaire with professionals from the Primary Health Care (PHC) teams within the scope of the Primary Care Qualification Program of the Federal District-QualisAPS. The databases of the National Institute of Educational Studies and Research Anísio Teixeira, the Information System for Primary Care and the QualisAPS Platform were accessed on the actions developed from 2018 to 202, the structuring of the program, and its inclusion in the action plans of family health and oral health teams. Through descriptive statistics and content analysis it was evident an increase in the adhesion of schools to the PSE and a predominance of records related to oral health and vaccine verification, in both periods, with quantitative reduction due the pandemic period. The reality of the Federal District reveals that the interrelation of the Program with PHC and the support of QualisAPS enable a continuous planning process, bringing prospects for strengthening the actions.