RESUMO
INTRODUCTION: The importance of safety in high-risk industries such as oil and gas facilities has been reported previously. Process safety performance indicators can provide insight into improving the safety of process industries. This paper aims to rank the process safety indicators (metrics) by Fuzzy Best-Worst Method (FBWM) using the data gathered through a survey. METHOD: The study uses a structured approach considering the UK Health and Safety Executive (HSE), the Center for Chemical Process Safety (CCPS), and the IOGP (International Association of Oil and Gas Producers) recommendations and guidelines to generate an aggregate set of indicators. It calculates the level of importance of each indicator based on the opinions of experts from Iran and some Western countries. RESULTS: The findings of the study demonstrate that some lagging indicators such as the number of times processes do not proceed as planned due to insufficient staff competence and the number of unexpected disruptions of the process due to failure in instrumentation and alarms are important in process industries in both Iran and Western countries. Western experts identified process safety incident severity rate as an important lagging indicator, whereas Iranian experts considered this as relatively unimportant. In addition, leading indicators such as sufficient process safety training and competency, the desired function of instrumentation and alarms, and proper management of fatigue risk play an important role in enhancing the safety performance of process industries. Experts in Iran viewed permit to work as an important leading indicator, while experts in the West focused on fatigue risk management. PRACTICAL APPLICATIONS: The methodology used in the current study gives a good view to managers and safety professionals in regard to the most important indicators of process safety and allows them to focus more on important process safety indicators.