[Development of treatment guidelines and procedure guidelines within the scope of developing case fees and a modular quality management system (MQM)]. / Die Entwicklung von Behandlungsleitfäden und Verfahrensrichtlinien im Rahmen der Erarbeitung von Fallpauschalen und eines Modularen Qualitätsmanagement-Systems (MQM).

Since 1991 Diagnostic Related Groups (DRGs) are systematically developed for standardized operation procedures. They are included in a Quality Management System of the DIN EN ISO 9001 ff. norm and are part of the process system. In additional the internal and external evaluation of quality completes a Modular Quality Management System (MQM). These procedures meet the requirements for a Total Quality Management (TQM).

[Introduction of quality circles and a quality management system (QMS) in a centralized clinic]. / Die Einführung von Qualitätszirkeln und eines Qualitätsmanagementsystems (QMS) an einer Klinik der Schwerpunktversorgung.

At our hospital, a quality management system was developed according to the DIN EN ISO 9001. Additionally, several quality circles and an external quality control system with three tracer diagnoses were carried out and two studies were performed to detect the internal and external acceptance of the hospital. All strategies induce an increase in the quality of management and of the patients' outcome.