Toward a national consumer survey: evaluation of the CABHS and MHSIP instruments.
J Behav Health Serv Res
; 28(3): 347-69, 2001 Aug.
Article
em En
| MEDLINE
| ID: mdl-11497028
ABSTRACT
This article describes a study evaluating the Consumer Assessment of Behavioral Health Survey (CABHS) and the Mental Health Statistics Improvement Program (MHSIP) surveys. The purpose of the study was to provide data that could be used to develop recommendations for an improved instrument. Subjects were 3,443 adults in six behavioral health plans. The surveys did not differ significantly in response rate or consumer burden. Both surveys reliably assessed access to treatment and aspects of appropriateness and quality. The CABHS survey reliably assessed features of the insurance plan; the MHSIP survey reliably assessed treatment outcome. Analyses of comparable items suggested which survey items had greater validity. Results are discussed in terms of consistency with earlier research using these and other consumer surveys. Implications and recommendations for survey development, quality improvement, and national policy initiatives to evaluate health plan performance are presented.
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Base de dados:
MEDLINE
Assunto principal:
Avaliação de Processos e Resultados em Cuidados de Saúde
/
Satisfação do Paciente
/
Pesquisas sobre Atenção à Saúde
/
Seguro Psiquiátrico
/
Serviços de Saúde Mental
Idioma:
En
Ano de publicação:
2001
Tipo de documento:
Article