Patients' perception of communication with clinicians during screening and discussion of cancer supportive care needs.

ABSTRACT

OBJECTIVE: Effective communication between patients and clinicians is an essential aspect of supportive care for cancer patients, however many patients find this communication is inadequate. This study examined cancer patients' perception of communication with their clinician during a supportive care screening and discussion process and the ways in which this process assisted communication. METHODS: One hundred and fifty-four patients undertaking treatment for cancer in chemotherapy, radiotherapy and surgical units in six hospitals in Australia participated in a formal supportive care screening, discussion and referral process and were interviewed about their experiences. RESULTS: The majority of patients interviewed felt that the process enhanced communication by encouraging them to reflect on their needs, assisting them to initiate a discussion with the clinician, validating their needs, encouraging them to seek help and support and focusing clinician attention on unmet needs. CONCLUSION: Patients perceived the formal process of supportive care improved communication between themselves and their clinicians. PRACTICE IMPLICATIONS Undertaking a patient-centred process of supportive care can assist clinicians to meet the unmet needs of patients with cancer and can increase patient satisfaction.