Criticism: a by-product of controlling infection.

ABSTRACT

The nature of the HE/ICP's work involves communicating improvements staff must make to provide a safe environment for patients. All too often this has resulted in the change agents being viewed as highly critical. HE/ICPs who are viewed positively will be able to execute change more smoothly and with less resistance. This article has outlined five guidelines for initiating change that enable HE/ICPs to be viewed in a positive rather than overly critical role.