Development and Validation of a Patient Satisfaction Survey for Comprehensive Medication Management.
J Manag Care Spec Pharm
; 22(1): 81-6, 2016 Jan.
Article
em En
| MEDLINE
| ID: mdl-27015055
ABSTRACT
BACKGROUND:
Comprehensive medication management (CMM) services are a relatively new standard for clinical practice. A patient satisfaction tool for pharmacists providing comparable pharmacy services is essential for measuring quality and sustainability.OBJECTIVE:
To develop a psychometrically valid questionnaire for measuring patient satisfaction for CMM services.METHODS:
A patient satisfaction survey tool was developed through a multiphase development process. Validation studies were conducted across 2 urban ambulatory care health system settings providing CMM services. The survey consisted of 10 items related to 3 domains medication-related needs, pharmacist-patient engagement, and overall satisfaction. Using a 4-point scale, the surveys were mailed, collected, and analyzed for descriptive statistics, internal consistency, and factorial composition.RESULTS:
Total surveys returned for analysis numbered 195, with an overall survey response rate of 19.2%. Factor analysis and item analysis identified 1 factor of pharmacists' patient care services. The factor was named "patient satisfaction."CONCLUSIONS:
The instrument that was developed provided 1 factor of CMM services. This brief patient satisfaction tool appears to be reliable and valid and may serve other CMM providers to assess 1 measure of quality assurance upon further evaluation.
Texto completo:
1
Base de dados:
MEDLINE
Assunto principal:
Inquéritos e Questionários
/
Satisfação do Paciente
/
Conduta do Tratamento Medicamentoso
Idioma:
En
Ano de publicação:
2016
Tipo de documento:
Article