Engaging patients in primary care design: An evaluation of a novel approach to codesigning care.
Health Expect
; 22(4): 609-616, 2019 08.
Article
em En
| MEDLINE
| ID: mdl-31134725
ABSTRACT
OBJECTIVE:
Recognition is growing that to create truly patient-centred care, health-care organizations need to partner with patients around care design. More research into the benefits of engaging patients and the most effective ways of partnering with them is needed.METHODS:
This study assessed the process and impact of a collaborative effort to design a new clinic service that balanced the number of patient and clinical provider/staff codesigners involved and recruited patients to represent diverse perspectives. Data sources included interviews with participants, event observation and participant surveys.RESULTS:
Our evaluation found that including patients as equal partners improved the design process by infusing a real-world, patient perspective. The pre-event orientation and interactive methods used in the event fostered positive collaboration, as well as personal growth for the patient codesigners.CONCLUSION:
This study demonstrated the feasibility and benefits of including a roughly equal number of patients and clinical providers/staff in design events and ensuring that the patients represent diverse perspectives.Palavras-chave
Texto completo:
1
Base de dados:
MEDLINE
Assunto principal:
Participação do Paciente
/
Atenção Primária à Saúde
/
Comportamento Cooperativo
/
Processos Grupais
Idioma:
En
Ano de publicação:
2019
Tipo de documento:
Article