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Intra versus interprofessional conflicts: implications for conflict management training.
Bajwa, Nadia M; Bochatay, Naïke; Muller-Juge, Virginie; Cullati, Stéphane; Blondon, Katherine S; Junod Perron, Noëlle; Maître, Fabienne; Chopard, Pierre; Vu, Nu V; Kim, Sara; Savoldelli, Georges L; Hudelson, Patricia; Nendaz, Mathieu R.
Afiliação
  • Bajwa NM; Department of General Pediatrics at the Children's Hospital, University Hospitals of Geneva, Unit of Development and Research in Medical Education (UDREM), Faculty of Medicine, University of Geneva, Geneva, Switzerland.
  • Bochatay N; Unit of Development and Research in Medical Education (UDREM), Faculty of Medicine, Institute of Sociological Research, University of Geneva, Geneva, Switzerland.
  • Muller-Juge V; Unit of Primary Care (UIGP), Faculty of Medicine, University of Geneva, Geneva, Switzerland.
  • Cullati S; Quality of Care Unit, Medical Directorate, University Hospitals of Geneva, Institute of Sociological Research, University of Geneva, Geneva, Switzerland.
  • Blondon KS; Medical Directorate, University Hospitals of Geneva, Geneva, Switzerland.
  • Junod Perron N; Institute of Primary Care, University Hospitals of Geneva, and faculty member at the Unit of Development and Research in Medical Education (UDREM), Faculty of Medicine, University of Geneva, Geneva, Switzerland.
  • Maître F; Division of General Internal Medicine, University Hospitals of Geneva, Geneva, Switzerland.
  • Chopard P; Quality of Care Unit, Medical Directorate, University Hospitals of Geneva, Geneva, Switzerland.
  • Vu NV; Faculty of Medicine, University of Geneva, Geneva, Switzerland.
  • Kim S; Department of Surgery at the School of Medicine, University of Washington, Seattle, Washington, USA.
  • Savoldelli GL; Division of Anesthesiology at the University Hospitals of Geneva and in the Unit of Development and Research in Medical Education (UDREM), Faculty of Medicine, University of Geneva, Geneva, Switzerland.
  • Hudelson P; Department of Community Medicine, Primary Care and Emergency Medicine, University Hospitals of Geneva, Geneva, Switzerland.
  • Nendaz MR; Unit of Development and Research in Medical Education (UDREM), Faculty of Medicine, University of Geneva, and Division of General Internal Medicine, University Hospitals of Geneva, Geneva, Switzerland.
J Interprof Care ; 34(2): 259-268, 2020.
Article em En | MEDLINE | ID: mdl-31329474
ABSTRACT
Interprofessional collaboration and conflict management training are necessary in health sciences curricula. Characteristics of conflicts occurring within intraprofessional or between interprofessional teams can vary and are poorly understood. We sought to compare and contrast characteristics of intra- versus interprofessional conflicts to inform future training programs. An exploratory study was conducted through semi-structured interviews with 82 healthcare professionals working in a tertiary hospital. Interviews focused on sources, consequences, and responses to conflicts. Conflict situations were analyzed with conventional content analysis. Participants shared more intra- than interprofessional situations. Intraprofessional conflicts were caused by poor relationships, whereas interprofessional conflicts were associated with patient-related tasks and social representations. Avoiding and forcing were the most commonly mentioned responses to intraprofessional conflicts. The theme of power impacted all aspects of conflict both intra- and interprofessional. Intraprofessional conflicts were found to be as important as interprofessional conflicts. Differences in the sources of conflict and similarities regarding consequences of and responses to conflicts support integration of authentic clinical situations in interprofessional training. Understanding similarities and differences between intra- and interprofessional conflicts may help educators develop conflict management training that addresses the sources, consequences, and responses to conflicts in clinical settings.
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Texto completo: 1 Base de dados: MEDLINE Assunto principal: Equipe de Assistência ao Paciente / Negociação / Comunicação / Comportamento Cooperativo / Relações Interprofissionais Idioma: En Ano de publicação: 2020 Tipo de documento: Article

Texto completo: 1 Base de dados: MEDLINE Assunto principal: Equipe de Assistência ao Paciente / Negociação / Comunicação / Comportamento Cooperativo / Relações Interprofissionais Idioma: En Ano de publicação: 2020 Tipo de documento: Article