Factors associated with appointment 'no-shows' at two tertiary level outpatient oculoplastic clinics.
Orbit
; 42(5): 523-528, 2023 Oct.
Article
em En
| MEDLINE
| ID: mdl-36437639
ABSTRACT
PURPOSE:
Appointment no-shows in clinics can adversely impact patients and physicians alike. This study aimed to determine the rate and potential causes of missed appointments in oculoplastic clinics and compare a private practice and hospital-based academic setting.METHODS:
A retrospective review of patients who booked appointments for oculoplastic consultation, between August 2019 and January 2020 at two oculoplastic clinics was performed. Demographic and patient-specific characteristics of patients who failed to attend their appointment were identified. Data were analysed to determine and compare the no-show rates in both clinics and logistic regression was performed to determine factors associated with them.RESULTS:
The rate of missed appointments was 3% and 17% at the oculoplastic clinics of Lions Eye Institute (LEI, private practice) and Albany Medical Center (AMC, academic hospital-based office), respectively. Patients at the AMC clinic were more likely to be male, younger, have a lower household income, not carry private insurance, and suffer from trauma. Logistic regression analysis showed lower patient age to significantly increase the likelihood of no-shows in both clinics (p = .01 for LEI, p = .003 for AMC), and lead appointment time greater than 90 days to be a significant risk factor for no-shows at LEI (p = .01).CONCLUSIONS:
The no-show rate for oculoplastic appointments is 3% and 17% at LEI and AMC clinics, respectively. Our analysis shows that younger patients are more likely to miss appointments at both clinics, and an appointment lead time greater than 90 days is a significant risk factor for no-shows at LEI.Palavras-chave
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Base de dados:
MEDLINE
Assunto principal:
Pacientes Ambulatoriais
/
Agendamento de Consultas
Idioma:
En
Ano de publicação:
2023
Tipo de documento:
Article