Telework in health: where are we heading to?

ABSTRACT

OBJECTIVE: To identify the legal norms published in 2020 and 2021 aimed at directly or indirectly regulating telework in health in Brazil, focusing on these contexts workday length; ergonomics; work environment; worker safety and health. METHODS: Legislative and documentary research, with a descriptive qualitative approach. We collected and selected all legal norms dealing directly or indirectly with the regulation of telework in health in Brazil, published in the bases of the National Press and Health Professional Councils until June 2021. RESULTS: Until June 2021, there were 113 valid legal norms on the regulation of telework in health, and more than half of them (64) were published in 2020. We identified only a few norms aimed at regulating or guiding aspects related to workday length; ergonomics; work environment; and worker safety and health. From the 113 norms, only one deals with workday length and just 13 pointed out the importance of working environments for offering a good service. DISCUSSION: We identified that the selected legal norms lack of devices which regulate telework in health, failing to defend workers' and patients' rights, or to guarantee favorable remote work conditions, whether at home or somewhere else.