Unveiling a water-resilient service economy: A model-based approach for enhanced service excellence in GVCs.

ABSTRACT

Urbanization, climate change, and irresponsible resource management exacerbate the global water crisis. The necessity for water resilience, the capacity of systems and communities to adjust and flourish in the face of water shocks and pressures, has been brought to light by these critical issues. Water resilience enables Global Value Chains (GVCs) to survive scarcity, pollution, and flooding, ensuring sustainability and service delivery. Current service excellence models focus on stakeholder satisfaction, punctuality, and reliability over water resilience. This oversight may limit GVC growth and flexibility, reducing sector services. As recommended service excellence models focus on satisfaction, punctuality and reliability among stakeholders but water resilience is not considered. This can create issues for the growth and flexibility of GVCs which could cut back on services sector. This research is examined a complex relationship between service quality and water resilience to improve the GVCs in China regions especially Guangdong Province, Shanghai Municipality, and Beijing Municipality. By using multiple regression, GVCs service quality and water resilience is analyzed in the existence of Service Excellence Model. The study used 15 years (2009-2023) secondary data to measure how water resilience and GVCs services quality affect each other in Chinese regions. The results show that water resilience strategies can strengthen global production networks, optimize resource usage, and enhance service excellence. Chinese GVCs can produce a water-resilient service economy, enlightening service quality and preserving competitiveness in rapidly changing global markets.